L3 Helpdesk Support

4 days ago

Philippines Kinetic Innovative Staffing Full time ₱60,000 - ₱180,000 per year

L3 HELPDESK SUPPORT

CLIENT: USA, REMOTE

SHIFT: NIGHT / GRAVEYARD PHT

TYPE: FULL TIME, INDEPENDENT CONTRACTOR

Job Summary:

We are seeking a highly skilled L3 Helpdesk Support professional with advanced experience in servers, networking, and cloud technologies. The ideal candidate will provide expert-level support for Windows Server environments, networking infrastructure, and Office 365 systems, ensuring minimal downtime and optimal system performance.

Key Responsibilities:

  • Provide L3 support for Windows Server environments, including administration, troubleshooting, and maintenance.
  • Perform advanced desktop troubleshooting for hardware, software, and OS-related issues.
  • Administer and configure Windows Server, including Active Directory and Group Policy management.
  • Configure, monitor, and maintain firewalls and network security systems.
  • Assist with cloud migration projects and administer cloud environments (private and public cloud).
  • Perform Office 365 administration, including migration, synchronization with Active Directory, and user support.
  • Administer Microsoft Exchange (2010 and later), including mailbox management, troubleshooting, and migration tasks.
  • Manage backup solutions, ensuring data integrity and quick restoration when necessary.
  • Diagnose and resolve LAN/WAN network issues.
  • Monitor server and network alerts, perform remediation, and escalate as necessary.
  • Administer anti-malware solutions and resolve related security incidents.
  • Collaborate with IT teams to maintain and improve infrastructure stability and performance.

Required Skills and Qualifications:

  • Proven experience in Windows Server support and administration.
  • Advanced desktop troubleshooting skills across multiple platforms.
  • Strong understanding of networking concepts, LAN/WAN troubleshooting, and firewall configuration.
  • Experience in Office 365 administration, migration, and AD synchronization.
  • Knowledge of Microsoft Exchange (2010 and higher) administration.
  • Experience with cloud technologies, including private and public cloud environments.
  • Strong problem-solving skills and ability to remediate server and network alerts efficiently.
  • Experience with backup administration and anti-malware solutions.
  • Excellent communication and collaboration skills.

Preferred Qualifications:

  • Certifications such as Microsoft Certified: Azure Administrator, M365, or CompTIA Network+/Security+.
  • Prior experience in large-scale cloud migration projects.
  • Familiarity with monitoring tools and automation scripts.

Home Office Requirements:

  • Internet Connection : Must be 50 mbps at the least, preferably wired connection with PLDT, Cable connection is fine if it's more than 5mbps. We DO NOT accept plug-ins, wi-fi or wimax.
  • Computer/Laptop: The contractor must have a good working computer.
  • Headsets : The Contractor must have noise cancelling headsets preferably Plantronics Blackwire C320M headsets. Assessment will be done during test calls.
  • Dedicated Home Office - Contractors are required to have a dedicated home office free from noise and distractions.
  • Webcam - for meeting purposes
  • Must be comfortable in working with Time Doctor/Screenshot Monitor

Job Type: Full-time

Pay: From Php60,000.00 per month

Benefits:

  • Work from home

Work Location: Remote

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