Client Support

3 weeks ago

Metro Manila Philippines Buscojobs Full time

Job Postings Summary

Posted today. Multiple Help Desk / Service Desk roles with varying locations and requirements. Below are the consolidated responsibilities, qualifications, and benefits as provided.

Help Desk Analyst / Help Desk Specialist (Multiple Listings)

Job Description (Company: IT BY DESIGN / IT By Design / Infosys BPM / Acquire Intelligence, etc.). Roles focus on IT helpdesk support, user lifecycle management, and incident resolution across MSP environments. Onsite requirements vary by location (BGC Taguig, Makati, Clark, Mandaluyong, etc.).

Responsibilities (examples across postings)
  • Manage full user lifecycle: onboarding/offboarding, account creation/disablement (M365, Azure AD, AD), device provisioning/decommissioning, secure data handling.
  • Configure user access: email, MFA, file permissions, group policies, and software packages.
  • Provide Tier 1 and basic Tier 2 support (network, printer, email, login, slowness); escalate as needed.
  • Perform basic server/Firewall/M365 tasks under supervision; document fixes and update SOPs/runbooks.
  • Monitor alerts from RMM/PSA tools; assist with patching, antivirus status, backup verifications, health checks.
  • Participate in process improvements; create automation or scripts (PowerShell) where encouraged.
  • Coordinate with vendors and cross-functional teams; maintain accurate tickets and documentation.
  • Ensure compliance with data privacy and company policies; support knowledge management initiatives.
Qualifications (examples)
  • Willingness to work onsite (varies by role/location) and/or night shifts as required.
  • Minimum 1–2 years of experience in a service desk or helpdesk role (some postings require 2+ years).
  • Proficiency with Active Directory, Office 365, Windows Server, VPN, Firewalls; strong communication skills.
  • Experience supporting global/international clients preferred in some postings.
  • Educational background often includes Bachelor’s degree in IT/CS or related field; some postings accept HS/GED with relevant experience.
Benefits (examples)
  • HMO with dependents; life insurance; dental/medical benefits
  • Night differential pay; 13th month pay; annual bonus
  • Paid leaves; flexible work arrangements; car/shuttle service in some postings
  • Learning & development opportunities; certifications sponsorship
Additional Roles Mentioned
  • Help Desk Support (Makati, Makati City): focus on insurance benefits inquiries; responsibilities include responding to inquiries, guiding claims processes, maintaining records, and reporting on utilization and trends.
  • Help Desk Technician (Mandaluyong, National Capital Region): remote work setup with 20 hours/week; responsibilities include ticket resolution, client communication, QA checks, documentation, and root-cause analyses.
  • Help Desk Supervisor (India/Philippines): leading Tier 1 HR helpdesk teams, ensuring SLAs, data privacy, and process adherence; experience with ServiceNow and HRIS systems preferred.
  • Service Desk Analyst / SME (Clark, BGC): on-site requirements, knowledge management, escalation handling, and service improvements; focus on cross-functional support and vendor coordination.
Notes

Some postings contain content intended for global audiences (Infosys, Infosys BPM), including statements about equal employment opportunity and diversity. Ensure you review the specific listing for location-based requirements and exact benefits.

Postings by Location
  • BGC, Taguig
  • Makati City
  • Clark
  • Mandaluyong, NCR
  • Ayala Alabang, National Capital Region
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