Customer Support Specialist

3 weeks ago

Pasay, Philippines Atarim Full time

Overview Atarim.io is seeking an enthusiastic and driven Customer Support Specialist to join our dynamic team. As the first point of contact for our users, you will play a vital role in ensuring a seamless, positive experience for our global user base. Your ability to communicate clearly, demonstrate empathy toward customer needs, and deliver timely solutions will be essential to excelling in this role. Performance will be measured through key metrics such as response times, resolution rates, customer satisfaction scores, and user feedback. Join us in redefining digital collaboration and shaping the future of remote teamwork Responsibilities Providing excellent customer support through email and chat Troubleshooting user concerns, identifying issues, and delivering proactive solutions Ensuring timely and effective resolution of support inquiries while maintaining high customer satisfaction Collaborating with departments to improve processes, gather feedback, and ensure alignment with customer needs Documenting recurring issues and customer feedback to enhance the overall user experience Building positive relationships with our users, ensuring they feel supported and valued Requirements Customer support experience in SaaS or highly motivated self-starters with knowledge of the SaaS industry Exceptional communication skills in English (both written and verbal) Strong problem-solving abilities and a solution-focused mindset Proven ability to stay organized and manage multiple tasks in a fast-paced environment A customer-first attitude with a commitment to creating positive experiences Tech savvy - Likes to learn and dive deep into software and different tools Ability to work effectively in a remote setting, maintaining a proactive and self-driven work ethic Familiarity with tools like Gist, Slack, Jira, etc. to provide real-time support and track customer insights and team communication Bonus Skills Experience within application support, coding or bug fixing, particularly with PHP or Laravel, would be a plus Benefits Competitive salary Flexible remote work arrangement during the specified work shift A collaborative and innovative team culture focused on continuous learning and improvement Opportunities for professional growth and development within a rapidly evolving company Access to cutting-edge tools and technologies to enhance your support capabilities Join the Atarim team as we redefine the digital collaboration landscape through exceptional customer support. We are eager to welcome a motivated and highly skilled individual who is ready to make a significant impact in a remote environment. Seniority level Associate Employment type Full-time Job function Customer Service Industries IT Services and IT Consulting #J-18808-Ljbffr

  • Customer Experience Specialist

    2 weeks ago

    Pasay, Philippines Efficient Living Group Full time

    Customer Experience Specialist - eCommerce (AU Brand) Join Lifely as a full-time Customer Support Specialist - eCommerce (AU Brand) . In this role, you will be responsible for providing exceptional customer service and support to our Australian online customers. This is a great opportunity to be a part of a fast-paced, dynamic eCommerce business. What you'll...

  • Storage Specialist

    4 weeks ago

    Pasay, Philippines Loc&Stor 247, Inc. Full time

    Under the direct supervision of the Facility Manager, the Storage Specialist helps promote and grow the company within the Philippines and primarily acts as a front liner in dealing with customers and provides exceptional customer service, performs admin roles and documentation, and ensures facility goals are met such as meeting occupancy and income goals....

  • Air Logistics Customer Care Specialist

    4 weeks ago

    Pasay, Philippines Kuehne + Nagel (PH) Full time

    Add expected salary to your profile for insights You are responsible to support our customers by providing helpful information, answering queries + resolving complaints. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services + features. You will do...

  • Customer Support Representative

    3 weeks ago

    Pasay, Philippines HRTX Full time

    About the job Customer Support Representative We are looking for a dedicated Customer Support Representative to be the primary point of contact between our company and its customers. In this role, you will deliver outstanding support by addressing inquiries, resolving issues, and ensuring customer satisfaction through voice, chat, or email channels....

  • Customer Service Specialist

    2 weeks ago

    Pasay, National Capital Region, Philippines Cebu Pacific Air Full time ₱80,000 - ₱120,000 per year

    DepartmentCustomer Journey ManagementEmployee TypeProbationaryCebu Pacific puts people at the heart of service - be it our customers, clients, partners or employees. Our Customer Service Operations Team is dedi ca ted to delivering exceptional airport and inflight experience, ensuring that we make moments happen at every touchpoint in the passenger...

  • Customer Service Specialist

    2 weeks ago

    Pasay City, Philippines GREEN AND SMART MOBILITY Full time

    Position Summary: The Customer Service Specialist is responsible for providing excellent service to passengers and clients by handling inquiries, resolving complaints, and assisting with bookings or operational concerns. This role requires adaptability to a 24/7 schedule, strong communication skills, and the ability to work under pressure while maintaining a...

  • Customer Support Advisor

    2 weeks ago

    Pasay, National Capital Region, Philippines Entain Full time ₱40,000 - ₱60,000 per year

    Company DescriptionTo provide the best possible reactive and proactive customer support using the 'Sales through Service' ethos for the Bingo, Casino and Poker, Sports Betting Interactive and Retail customers across multiple contact channels.Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people...

  • Customer Specialist

    1 week ago

    Pasay, National Capital Region, Philippines CareCone Group Full time ₱150,000 - ₱250,000 per year

    Key ResponsibilitiesHandle customer queries and provide accurate information through phone, email, or chat.Escalate unresolved issues to senior team members while ensuring proper documentation.Maintain clear and concise records of customer interactions and follow-up actions.Adhere to company policies, SLAs, and communication standards at all times.Support...

  • Customer Support Specialist Pasay

    3 days ago

    Pasay, Philippines VCC Link, Inc. Full time

    Key Responsibilities: Handle inbound and outbound customer calls in a professional and courteous manner. Resolve client issues efficiently while maintaining a high level of customer satisfaction. Provide accurate information about products, services, and policies. Document customer interactions and transactions clearly and thoroughly. Collaborate with other...

  • Customer Support Associate/Customer Service Representative

    3 days ago

    Pasay, Philippines Lewis Glanz Consulting Full time

    Location: MOA, Pasay, Metro Manila We are seeking a motivated and customer-oriented Customer Service Representative to join our growing team. The ideal candidate has at least 6 months of experience in customer service and a passion for providing excellent support to clients. Qualifications: - At least 6 months of experience in customer service (BPO or...