IT Service and Support

1 week ago

Pasay, National Capital Region, Philippines MicroSourcing Full time ₱40,000 - ₱60,000 per year

Discover your 100% YOU with MicroSourcing
Position: IT Service and Support

Location: MoA, Two Ecom, Pasay

Work setup & shift: Hybrid | Day shift

Why join MicroSourcing?
You'll Have

  • Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
  • A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
  • Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
  • Career Growth: Take advantage of opportunities for continuous learning and career advancement.
  • Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:
As An IT Service And Support, You Will
We are seeking a highly skilled and motivated Level 1/2 IT Support Specialist to join our dynamic IT team. Your role will be providing technical assistance and support to end-users, resolving hardware and software issues, and escalating complex problems to higher-level support when necessary. The Level 1/2 IT Support Specialist will play a crucial role in maintaining the overall efficiency and productivity of the organization's IT infrastructure.

To be successful you will be a friendly and engaging team member with demonstrated experience working in IT support. In this busy role, you will be part of a small growing team of Service and Support professionals who are remotely based.

Key Responsibilities

  • Providing remote based IT helpdesk support of staff and vendors to resolve any issues, requests, and incidents.
  • Provide End User Support (Level 1 and Level 2)
  • Resolve incidents assigned to you in a timely manner ensuring customer service and client outcomes are paramount.
  • Work with other IT departments and external vendors to identify and implement solutions to technical issues and system outages.
  • Develop and maintain knowledge base articles and support documentation to aid in the resolution of technical issues.
  • Ensure compliance with IT policies, procedures, and security standards.

What You Need
Non-negotiables

  • 1-3 years of experience in IT support
  • Knowledge of IT service management frameworks such as ITIL
  • Strong technical troubleshooting skills and experience with common IT systems and software (MS Windows, M365, Office 365, Intune, SharePoint, Cloud apps,)
  • Excellent communication and interpersonal skills, with the ability to communicate complex technical issues to non-technical stakeholders
  • Strong organizational and time management skills

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About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%

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