Insurance Coordinator

1 day ago

Quezon City, Philippines Autoprotect Insurance Agency and Services Inc. Full time

Coordination Responsibilities

  • Act as an all-around coordinator, ensuring smooth communication and workflow between clients, account officers (AO), and other relevant parties.
  • Maintain organized records and documentation for efficient processing of requests and transactions.
Client Communication & Support
  • Group Chat (GC) Assistance: Monitor and respond to client inquiries in designated group chats, providing timely updates and addressing concerns.
  • Phone Calls: Handle incoming and outgoing calls to assist clients with inquiries, policy details, claims, and other concerns.
  • Client Communication: Ensure clear and professional communication with clients regarding policy issuance, claims assistance, and banking-related matters.
Policy Issuance & Claims Processing
  • Issue Insurance Policies: Process and release insurance policies based on approved quotations and client requests.
Online & Offline
  • Claims Assistance: Guide clients through the claims process, ensuring proper documentation and timely submission.
  • Policy Renewal Notices: Send renewal reminders to clients, ensuring continuity of coverage and addressing any concerns.
Bank Documentation & Transactions
  • Send Bank-Related Documents: Prepare and submit necessary banking documents related to insurance transactions.
  • Manage Bank Copy Dispatch & Delivery: Ensure proper handling and delivery of bank copies for insurance policies and related transactions.
  • Online and Offline submission
Account Officer (AO) Concerns & Coordination
  • Tandem System: Work closely with account officers to ensure seamless coordination in policy issuance, claims processing, and client communication.
  • Reporting & Feedback: Provide regular updates and reports to account officers regarding client concerns, policy status, and claims progress.
ISO Preparation & Premium Computation
  • Preparing ISO: Ensure compliance with ISO standards in documentation and processing.
  • Compute Gross and Net Premiums: Use the system to accurately calculate premiums for insurance policies.
System Utilization & Formal Quotations
  • Use System: Navigate and utilize the designated system for policy issuance, premium computation, and documentation.
  • Make Formal Quotations: Prepare and submit formal quotations based on client requests and underwriting guidelines.
  • Request & Issue Policy: Process policy requests and ensure timely issuance.
Renewal & Contact Management
  • Send Renewal Notice: Notify clients of upcoming policy renewals and assist with necessary documentation.
  • Contact Person Directory: Maintain an updated directory of key contacts for efficient communication and coordination.
Education
  • High school diploma or equivalent (required).
  • Associate's or Bachelor’s degree in Business Administration, Insurance, or a related field (preferred).
Experience
  • 1 years of experience in an insurance or administrative role, preferably in a customer service or coordinator capacity.
  • Experience in the insurance industry (auto, home, life, etc.) is a plus.
Skills
  • Basic knowledge of insurance products, policies, and claims processes.
  • Strong organizational skills and attention to detail.
  • Excellent communication skills, both verbal and written.
  • Ability to handle multiple tasks and prioritize efficiently.
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and experience with insurance management software (e.g., AMS, Epic, or similar platforms).
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