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Team Leaders
4 weeks ago
Urgently Hiring
Responsibilities- Monitors team performance and oversees day-to-day operations
- Maintains in-depth knowledge of account/s
- Provides feedback and coaching to a team
- Drives performance, motivates and reinforces teamwork
- Communicates relevant information to the team on a timely basis
- Conducts up-training on process and policies update as needed
- Monitors and evaluates phone calls and emails for quality assurance
- Provide feedback and quality evaluation coaching weekly
- Conducts annual performance reviews
- Provides team performance reports and analysis
- Recognizes high performance and rewards accomplishments
- At least 1 year of team-leading experience
- Proven Leadership skills and functional knowledge in the BPO industry
- Excellent oral and written communication skills
- Proficient in writing reports and business correspondences
- Strong interpersonal skills
- Customer Oriented