Team Leader

4 days ago

Davao City, Davao, Philippines TalentSync Training and Development Full time ₱800,000 - ₱1,200,000 per year

Join the dynamic team as a Team Leader. In this exciting role, you will lead and motivate a talented team of administrative professionals, ensuring seamless operations and exceptional customer service. With the flexibility of working remotely, you'll have the opportunity to thrive in a supportive and collaborative environment.

What you'll be doing:

• Monitors team performance and oversees day-to-day operations

• Maintains an in-depth knowledge of account/s

• Provides feedback and coaching to a team of Virtual Assistants

• Provides weekly or bi-weekly performance coaching

• Drives performance, motivates and reinforces teamwork

• Communicates relevant information to the team on a timely basis

• Conducts up-training on process and policies update as needed

• Monitors and evaluates phone calls and emails for quality assurance

• Provide feedback and quality evaluation coaching weekly

• Provides team performance reports and analysis

• Conducts employee performance review with Ops Manager

• Recognizes high performance and rewards accomplishments

What we're looking for:

  • Preferably 1-2yrs experience as a team leader.
  • In-depth knowledge of performance metrics.
  • Solid computer skills, especially MS Excel.
  • Excellent communication and leadership skills.
  • Organizational and time-management skills.

Join our growing team and be a part of our success story. Apply Now

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