Team Leader

2 days ago


Davao del Sur Philippines Awesome CX by Transcom Full time

Team Leader for Awesome CX by Transcom- Davao Awesome CX by Transcom is looking for talented individuals like you to join our awesome team Be aTeam Leader for our Awesome CX by Transcom Davao site. This role focuses on managing and leading a team of employees. Leading the day–to-day planning, operation and problem-solving of a team to meet with the required service level components, standards, and client targets. Offer creative solutions to develop the team to ensure delivery of a consistently superior customer experience by highly knowledgeable and customer-focused agents. Provides help to management, including hiring and training, and keeps management/client updated on team performance. Join our Awesome CX by Transcom Family as a Team Leader Monitor and conduct coaching on performance (metrics, save rate, AHT) and behavior (attendance & punctuality) of team members Monitor team members, participation to ensure the training they are being provided is being put into use, and to see if any additional training is needed Train new employees in company standards and procedures, from how to handle a negative customer experience to how to properly interact with clients Coordinate with HR Department in relation to team members’ leave application forms, incident reports, coaching logs, overtime trackers, and other internal documentation Communicate about the company's account goals, policies, safety practices and deadlines to the team Create an inspiring team environment with an open communication culture Listen to team members’ feedback and resolve any issues or conflicts Perform other tasks that will be assigned to, from time to time What we are looking for: To be successful in this role you must… Prior experience as a Team Leader is a plus Ability to manage a team and provide coaching and trainings in order to improve team performance Strong attention to detail Excellent verbal and written communication skills Flexibility to quickly shift between tasks and roles based on operational needs Ability to manage and prioritize multiple tasks #J-18808-Ljbffr


  • Warehouse Team Leader

    4 weeks ago


    , Davao del Sur, Philippines Asya Glass Philippines Inc. Full time

    Overview The Service Team Leader (Agency Role) plays a key role in supporting the principal’s operational goals by supervising agency-deployed personnel. Ensuring the delivery of effective human resources services, and overseeing a smooth and continuous deployment process. This role plays a crucial part in supporting smooth warehouse workflows, including...


  • , Davao del Sur, Philippines Awesome CX Full time

    Team Leader for Awesome CX by Transcom - Davao Direct message the job poster from Awesome CX Corporate Recruitment Supervisor I Talent Acquisition Team Leader for Awesome CX by Transcom- Davao Awesome CX by Transcom is looking for talented individuals like you to join our awesome team! Be a Team Leader for our Awesome CX by Transcom Davao site. This role...

  • Team Leader

    2 weeks ago


    Davao City, Philippines Talent Outsourcing Channel (TORCH) Solutions Full time

    About the role We are seeking an exceptional Team Leader to join our dynamic Call Centre & Customer Service team at Talent Outsourcing Channel Solutions' in Davao City, Davao del Sur. As a Team Leader, you will play a vital role in overseeing a team of customer service professionals, ensuring they deliver outstanding support to our valued clients. This is a...

  • Team Leader

    6 days ago


    Davao City, Davao, Philippines Lava Automation Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionLava Automation specializes in custom CRM development for insurance agencies, focusing on integrating all facets of your tech stack. We also provide virtual assistants (VAs) to fill workflow gaps, which decreases overhead while increasing service request capabilities, quote and issue capacity, and retention through assisting your agents in...

  • Team Leader

    3 weeks ago


    , , Philippines TransPerfect Full time

    Team Leader page is loaded## Team Leaderlocations: INTL-Philippines\*time type: Full timeposted on: Posted Todayjob requisition id: R **TransPerfect Is More Than Just a Job…** Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and...

  • Team Leader

    1 week ago


    Davao City, Davao, Philippines TalentSync Training and Development Full time ₱800,000 - ₱1,200,000 per year

    Join the dynamic team as a Team Leader. In this exciting role, you will lead and motivate a talented team of administrative professionals, ensuring seamless operations and exceptional customer service. With the flexibility of working remotely, you'll have the opportunity to thrive in a supportive and collaborative environment. What you'll be doing:•...

  • Team Leader

    3 hours ago


    , , Philippines transcosmos Europe Full time

    Team Lead This role is provided by transcosmos Europe. Your actual pay will be based on your skills and experience. Talk with your recruiter to learn more. Base Pay Range The Team Leader is responsible for providing and supporting the day-to-day provision of services and for promoting the technical knowledge and understanding of the End User Helpdesk team in...

  • Team Leader

    5 days ago


    Philippines transcosmos (TCIS) Full time ₱900,000 - ₱1,200,000 per year

    The Team Leader is responsible for providing and supporting the day-to-day provision of the Services and promoting the technical knowledge and understanding of the End User Helpdesk team, in a manner which is conducive to effective working relationships and in line with transcosmos Information System's (TCIS) values and objectives. This includes ensuring...

  • Team Leader

    2 weeks ago


    , Cagayan Valley, Philippines Buscojobs Full time

    Explore team leader jobs in Antipolo, Philippines, where opportunities abound for those with leadership skills and experience. Team leaders are needed across various sectors, including customer service, retail, manufacturing, and technology. These roles involve guiding and motivating teams to achieve organizational goals, ensuring efficient workflow, and...

  • Team Leader

    2 weeks ago


    , Bulacan, Philippines Buscojobs Full time

    Job Overview Posted today Note: This description contains multiple roles. See sections below for each position. Telework PH – Customer Relations Manager / Team Lead (Sample) Type of Account/Industry: Other Target Start Date: ASAP Workplace: Onsite Schedule: Morning Shift - Time to be announced Type of Employment: Full time (40 hours per week) Perks of...