Payroll Associate

Overview

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Join us on a journey of endless possibilities. At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact. With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter. Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best.

• Where applicable support Payroll(s) so they are delivered as per the agreed processing calendar(s) and to the agreed KPIs
• Use Payroll expertise to advise upon client queries/issues and ensure a good understanding of country specific legislation and tasks
• Where applicable ensure Data Management is performed accurately and on time
• Ensure Tickets and Calls are responded within SLA timescales and to a high standard
• Follow Detailed Working Instructions (DWI)s and highlight any gaps/inconsistencies in the documentation. Also support the updating of DWIs
• Proficient in using systems and tools
• SOC Controls completed on time and with the necessary evidence
• All system issues/defects are reported correctly, and tickets are logged with the necessary details and evidence so Application Services and/or Products can investigate
• Highlight to Service Manager any deviations from the standard scope of service
• Ability to recognize and deal appropriately with sensitive and confidential information
• Successful completion of all learning objectives
• Time Recording to be completed accurately and on time
• Strada Security Standards are adhered and followed
• Contribute to team meetings and raise any issues immediately to your Service Manager
• Ensure you are up to date with all Strada HR announcements and communications
• Build good relationships with all lines of businesses where appropriate
• Update internal stakeholders, when needed, in a timely and accurate way
• Participates in projects and activities as needed and assigned

• Knowledge of MS Office tools such as Excel, Word, and PowerPoint
• Flexibility to support a global and fast paced environment
• Attention to detail
• Excellent written and verbal skills
• Self-motivated and a willingness to learn

• Essential
• High school diploma or equivalent
• 1-2 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR Consulting, HR Outsourcing or other corporate environment
• HRIS knowledge
• Desirable
• Experience working with HR and payroll data

• Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.
• Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.
• Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.
• Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.
• Care About Our Work – We understand that what we do impacts millions, and we have a responsibility to get it right.

We support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.

Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We actively support the advancement of underrepresented groups and provide reasonable accommodation for disabilities and religious practices. Applicants may request reasonable accommodation by contacting their recruiter.

To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.

Disclaimer: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.