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Senior Operations Manager
4 weeks ago
UnifyCX is looking for an extraordinary Senior Operations Manager to join our motivated and ambitious team.
Role and LocationRole: Senior Operations Manager
Work Location/Setup: Philippines | On-Site
Shift Schedule: 5-day work week | Graveyard
Benefits- Day 1 HMO
- Day 1 Life Insurance
The Senior Operations Manager is responsible for the day-to-day operations of accounts and lines of business in the contact center. The role includes being a key point of contact with clients and managing the performance of Operations Managers and Team Leaders in the operations department.
As the SOM, you will meet/exceed the service level agreements (SLA's) defined in the client statements of work. You will coach and develop operations staff and ensure operational continuity by building leadership capacity to scale operations. You are expected to have a continuous improvement mindset to achieve KPIs across positions and accounts. The position will be based in our Philippine call center in Eton Centris Site, Quezon City.
Responsibilities- Support, coach, and develop Operations Managers, Team Leaders, and support staff in the operations department
- Meet/Exceed
