Senior Operations Manager

5 days ago


Quezon City, Philippines GlowTouch Technologies Full time
Overview

UnifyCX is looking for an extraordinary Senior Operations Manager to join our motivated and ambitious team.

Role and Location

Role: Senior Operations Manager

Work Location/Setup: Philippines | On-Site

Shift Schedule: 5-day work week | Graveyard

Benefits
  • Day 1 HMO
  • Day 1 Life Insurance
What Will You Do?

The Senior Operations Manager is responsible for the day-to-day operations of accounts and lines of business in the contact center. The role includes being a key point of contact with clients and managing the performance of Operations Managers and Team Leaders in the operations department.

As the SOM, you will meet/exceed the service level agreements (SLA's) defined in the client statements of work. You will coach and develop operations staff and ensure operational continuity by building leadership capacity to scale operations. You are expected to have a continuous improvement mindset to achieve KPIs across positions and accounts. The position will be based in our Philippine call center in Eton Centris Site, Quezon City.

Responsibilities
  • Support, coach, and develop Operations Managers, Team Leaders, and support staff in the operations department
  • Meet/Exceed


  • Quezon City, Philippines UnifyCX Full time

    UnifyCX Quezon City, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the Senior Operations Manager role at UnifyCX UnifyCX Quezon City, National Capital Region, Philippines Join to apply for the Senior Operations Manager role at UnifyCX Unify CX is looking for an extraordinary Senior Operations...


  • Quezon City, Philippines UnifyCX Full time

    UnifyCX Quezon City, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the Senior Operations Manager role at UnifyCX UnifyCX Quezon City, National Capital Region, Philippines Join to apply for the Senior Operations Manager role at UnifyCX Unify CX is looking for an extraordinary Senior Operations Manager to ...


  • Quezon City, Philippines GlowTouch Technologies Full time

    Overview UnifyCX is looking for an extraordinary Senior Operations Manager to join our motivated and ambitious team. Role and Location Role: Senior Operations Manager Work Location/Setup: Philippines | On-Site Shift Schedule: 5-day work week | Graveyard Benefits Day 1 HMO Day 1 Life Insurance What Will You Do? The Senior Operations Manager...


  • Quezon City, National Capital Region, Philippines beBeeManager Full time ₱1,000,000 - ₱1,400,000

    Job Title: Senior Operations ManagerThis role oversees daily activities of a team of customer service professionals.Evaluate direct reports' performance on a regular basis to ensure they meet established standards.Identify and address any performance-related issues through corrective action plans.Ensure the team meets contractual Key Performance...


  • Quezon City, National Capital Region, Philippines Australia and New Zealand Banking Group Limited Full time

    Select how often (in days) to receive an alert: Senior Operations Manager (Associate Vice President of Operations) Department: AR Contact Centre Division: Australia Retail Location: Quezon City About Us Standard At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and...


  • Quezon, Philippines WNS Full time

    Job Description Insurance Contact Center experience. Operations leadership. Qualifications Min 6 years experience in an operations leadership role. Knowledge of contact center and WFM. Preferably from General Insurance background. Seniority level Mid-Senior level Employment type Full-time Job function Management Industries Outsourcing/Offshoring ...


  • Makati City, National Capital Region, Philippines Global Process Manager Inc. Full time $104,000 - $130,878 per year

    ExperienceMinimum of 7 years of related work experience in any related fields in vessel business operations, shipping operations, vessel navigation, and/or machinery.Experience in training/development, process management, and data management is an advantage.2 years in a leadership or Assistant Manager role, overseeing teamsExperienced in managing...


  • Quezon City, Philippines 33 Talent Full time

    Overview Senior Digital Recruitment Consultant @ 33Talent | Digital Media | Ad Technology | Programmatic | Performance Marketing Join a fast-growing digital advertising innovator that’s redefining how brands connect with audiences across mobile and programmatic platforms. Company Our client is a leading player in mobile and programmatic advertising,...


  • Quezon City, National Capital Region, Philippines ANZ Full time

    About Us Standard At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role This role will form part of the Customer Contact Centre - Australia Retail Division and have responsibility for Assisted Digital Teams based...


  • Quezon City, Philippines ECLARO Full time

    Clinical Senior Operations Manager (USRN) ECLARO Quezon City, National Capital Region, Philippines The Clinical Senior Operations Manager is responsible for coaching and supervising a group of Operations Managers and/or Team Leaders. This position is responsible for building and maintaining client relationships, meeting service level agreements and...