Senior Operations Manager

2 weeks ago

Makati City, National Capital Region, Philippines Peak Outsourcing, Inc. Full time ₱600,000 - ₱1,200,000 per year

Job Overview:

The Senior Operations Manager plays a critical role in driving the strategic and operational success of the contact center. This role is responsible for leading multiple teams and overseeing the implementation of initiatives that enhance performance, client satisfaction, and operational efficiency. The Senior Operations Manager will work closely with executive leadership to align the operations strategy with the company's business objectives and ensure sustained growth and excellence.

Key Responsibilities:


• Strategic Leadership: Develop and implement operational strategies that align with the company's overall business objectives. Lead initiatives that drive growth, improve efficiency, and enhance service delivery.


• Team Management: Lead, mentor, and manage a team of Operations Managers and Team Leaders. Foster a culture of high performance and continuous improvement within the operations team.


• Client Relationship Management: Serve as the senior point of contact for high-level client interactions. Ensure that client expectations are met or exceeded and that any issues are resolved swiftly and effectively.


• Operational Excellence: Ensure that all operations are running efficiently and that KPis such as productivity, customer satisfaction, and quality are consistently achieved or surpassed. Continuously seek out opportunities to streamline processes and reduce costs without compromising quality.


• Performance Analysis: Monitor, analyze, and report on operational performance metrics. Use data-driven insights to guide decision-making and strategic planning.


• Risk Management: Identify potential risks to operations and develop mitigation strategies. Ensure compliance with all relevant regulations and standards.


• Change Management: Lead the implementation of new processes, technologies, and initiatives within the operations team. Ensure smooth transitions and minimal disruption to daily activities.


• Budget Management: Oversee the operations budget, ensuring that expenditures are controlled and aligned with company goals. Identify opportunities for cost savings and operational efficiencies.


• Employee Development: Invest in the growth and development of the operations team through training, coaching, and career development programs. Ensure that high-potential employees are given opportunities to advance within the company.


• Stakeholder Engagement: Collaborate with other departments, including HR, IT, and Finance, to support operational needs and contribute to overall company success.

Program Launches:

Lead the end-to-end operational setup and launch of new programs or client accounts. Oversee readiness planning, staffing, process design, training coordination, and go-live execution to ensure successful deployment and alignment with service and performance standards.

Qualifications:


• Bachelor's degree in business management, Operations, or a related field (required); master's degree (preferred)


• At least 3 years of experience in operations management within a BPO or contact center environment


• Proven track record of driving operational excellence and managing large, diverse teams


• Strong leadership and strategic thinking skills


• Excellent communication and interpersonal skills, with the ability to interact with executive leadership and clients


• Advanced analytical skills and experience with data-driven decision-making


• Experience in managing budgets and P&L responsibilities


• Ability to handle high-pressure situations and make sound decisions


• Willingness to work flexible hours, including nights and weekends if required

  • Senior Operations Manager

    2 weeks ago

    Makati City, National Capital Region, Philippines Peak Outsourcing Full time ₱800,000 - ₱1,200,000 per year

    TheSenior Operations Managerplays a critical role in driving the strategic and operational success of the contact center. This role is responsible for leading multiple teams and overseeing the implementation of initiatives that enhance performance, client satisfaction, and operational efficiency. The Senior Operations Manager will work closely with executive...

  • Senior Operations Manager

    2 weeks ago

    Quezon City, National Capital Region, Philippines Unify CX Full time ₱1,200,000 - ₱2,400,000 per year

    Unify CX is looking for an extraordinary Senior Operations Manager to join our motivated and ambitious team.Role: Senior Operations ManagerWork Location/Setup: Philippines | On-SiteShift Schedule: 5-day work week | Shifting Schedule | GraveyardBenefits: Day 1 HMO | Day 1 Life InsuranceWhat Will You Do?As the Senior Operations Manager, is responsible for the...

  • Operations Manager

    2 weeks ago

    Makati City, National Capital Region, Philippines Auto Global Full time ₱360,000 - ₱720,000 per year

    Job Title: Operations ManagerJob Summary:We are seeking an experienced and highly organized Operations Manager to oversee our organization's day-to-day operations and ensure business efficiency and effectiveness. This role is responsible for streamlining processes, managing teams, optimizing workflows, and contributing to strategic planning. The ideal...

  • Operations Manager

    2 weeks ago

    Makati City, National Capital Region, Philippines Ascendion Full time ₱1,500,000 - ₱3,000,000 per year

    Responsibilities:Manage day-to-day operations of customer service teams, ensuring consistent and efficient service delivery across all channels.Drive performance against key metrics including SLA, CSAT, AHT, Attendance and Tickets Per Hour and Quality.Craft, monitor and optimize workforce planning, scheduling, and real-time adherence to maximize productivity...

  • Operations Manager

    2 weeks ago

    Makati City, National Capital Region, Philippines AvantePH Staffing and Consultancy Inc. Full time ₱1,200,000 - ₱1,500,000 per year

    The Operations Manager is responsible for overseeing the day-to-day operations of the company to ensure efficiency, productivity, and alignment with business objectives. This role leads operational planning, process improvement initiatives, resource allocation, and performance monitoring. The Operations Manager works closely with various departments to...

  • Supply Chain and Operations Senior Associate

    2 weeks ago

    Makati City, National Capital Region, Philippines SyCip Gorres Velayo & Co. (SGV) Full time ₱1,500,000 - ₱3,000,000 per year

    SGV Supply Chain and Operations (SC&O) Senior Associates will be part of business consulting professionals focusing on leading project engagements under the SC&O practice. They will lead high-performing teams that will help clients reinvent and transform their supply chain functions and outcomes across the business.SC&O Senior Associates are expected to:Lead...

  • Construction Railway Operations Manager

    2 weeks ago

    Makati City, National Capital Region, Philippines Hitachi Rail Full time ₱1,200,000 - ₱2,400,000 per year

    About UsA career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there's something for everyone to get stuck...

  • Senior Manager Product

    2 weeks ago

    Makati City, National Capital Region, Philippines Robert Walters Full time ₱2,500,000 - ₱5,000,000 per year

    Strategic Financial Planning and Product Strategy Development role for Actuarial professionals in the heart of Makati.Senior Manager Product and Finance ActuarySalary:Competitive and based on experienceLocation:MakatiKeywords:strategic planning, product development, financial management, group insurance, actuarial oversight, corporate solutions, underwriting...

  • Accounting and Finance Senior Manager

    1 week ago

    Makati City, National Capital Region, Philippines TIPCO Industrial Park Full time ₱2,000,000 - ₱2,500,000 per year

    Position Title: Accounting and Finance Senior ManagerJob Summary:The Accounting and Finance Senior Manager is responsible for overseeing the overall financial management, accounting operations, and strategic planning of the organization. This role ensures financial integrity, compliance with statutory requirements, and alignment of financial strategies with...

  • Senior Operations Manager

    1 week ago

    Quezon City, National Capital Region, Philippines WesternMarketing Corp Full time ₱1,500,000 - ₱2,500,000 per year

    Key ResponsibilitiesStrategic Planning: Develop and implement operational strategies, short- and long-range plans, and policies to align with company goals.Operational Oversight: Oversee day-to-day operations, monitor performance metrics, and ensure the timely and cost-efficient delivery of products or services.Process Improvement: Identify areas for...