Senior Operations Manager

1 week ago

Cebu City, Philippines HawodTech Solutions Full time

Responsibilities Plan, monitored, and manage the daily activities and operations of the revenue departments (recruitment, sourcing, and staff leasing) in Cebu and all P&L-impacting activities by gathering, analyzing, interpreting, and achieving KPI targets and performance of each team Work closely with the Cebu and US department managers/leaders to facilitate process updates, improvements, and initiatives with the goal to improve the performance of Cebu teams Function as the bridge between senior leadership and all revenue-generating departments Function as the chief managing partner being on the front lines enabling to promote of employee motivation as well as details that hinder office productivity Work with the VP to review financial information and adjust operational budgets to promote profitability Directly report to the VP of Operations; The SOM will also be the "person next in line" for "approvals and decision-making" if the VP is not available Qualification: Must be able to work 100% on-site on night shifts (8:00 AM- 5:00 PM PST) Minimum 2 years' experience as Senior Manager with extensive experience and knowledge of business operations including sourcing, recruitment, BPO, management, client relations, and financial budgets Knowledge of diverse departmental functions (e.g., Recruitment, Billables/BPO, Admin, Accounting, HR, Customer Service, etc.) In-depth knowledge of data analysis, performance/operation metrics, and KPIs Excellent organizational and motivational leadership abilities Strong problem-solving and decision-making skills Excellent English communication skills both verbal and written BSC/BA in business administration or relevant field and Six Sigma Certification #J-18808-Ljbffr

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