Senior Operations Manager
3 weeks ago
Responsibilities
- Plan, monitored, and manage the daily activities and operations of the revenue departments (recruitment, sourcing, and staff leasing) in Cebu and all P&L-impacting activities by gathering, analyzing, interpreting, and achieving KPI targets and performance of each team
- Work closely with the Cebu and US department managers/leaders to facilitate process updates, improvements, and initiatives with the goal to improve the performance of Cebu teams
- Function as the bridge between senior leadership and all revenue-generating departments
- Function as the chief managing partner being on the front lines enabling to promote of employee motivation as well as details that hinder office productivity
- Work with the VP to review financial information and adjust operational budgets to promote profitability
- Directly report to the VP of Operations; The SOM will also be the "person next in line" for "approvals and decision-making" if the VP is not available
Qualification:
- Must be able to work 100% on-site on night shifts (8:00 AM- 5:00 PM PST)
- Minimum 2 years' experience as Senior Manager with extensive experience and knowledge of business operations including sourcing, recruitment, BPO, management, client relations, and financial budgets
- Knowledge of diverse departmental functions (e.g., Recruitment, Billables/BPO, Admin, Accounting, HR, Customer Service, etc.)
- In-depth knowledge of data analysis, performance/operation metrics, and KPIs
- Excellent organizational and motivational leadership abilities
- Strong problem-solving and decision-making skills
- Excellent English communication skills both verbal and written
- BSC/BA in business administration or relevant field and Six Sigma Certification
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