Network Operations Engineer

4 weeks ago

Cavite City, Philippines Globe Telecom Full time

Join to apply for the Network Operations Engineer role at Globe Telecom

Join to apply for the Network Operations Engineer role at Globe Telecom

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.
Job Description
As a Network Resource Center Engineer specializing in Fault/Incident Management, your role is crucial in monitoring, acknowledging, and resolving network alarms, incidents, and outages. You will be responsible for creating fault tickets, performing first-line troubleshooting, escalating incidents as necessary, updating ticket statuses, and implementing changes and activities based on schedule and quality standards. Your role also involves providing timely information on incident status, resolving complaints, and collaborating with support groups and team leaders to ensure efficient incident resolution and network stability.
Duties And Responsibilities

  • Monitors and acknowledges alarms at Alarm Management System (AMS)/ Element Management system (EMS) for Core network
  • Create fault tickets for Network Incidents and Outages
  • Performs first line troubleshooting of alarms, outages, network quality / performance issues
  • Updates status of all open tickets and clears immediately upon restoration of fault
  • Escalates incidents to support group for incidents needed onsite support
  • Provides regular and timely information on the status of incidents until resolution
  • Resolves complaints endorsed by Service Desk
  • Updates status of all open tickets and clears immediately upon restoration of fault
  • Implements activities/work requests assigned by Team Leaders based on agreed schedule and quality standards
  • Implements changes for network rollout, project related/adhoc activities and provides feedback to proponent thru email
  • Performs vertical and horizontal escalation during instances of network outages or degradation

KPIs
  • Resolve incidents and complaints within the target SLA
  • Implements Network changes endorsed by engineering and SICE accurately within the specified time

Top 3-5 Deliverables
  • Resolution of alarms, outages and complaints

Equal Opportunity Employer
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here
Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us. Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Information Technology
  • Industries Telecommunications

Referrals increase your chances of interviewing at Globe Telecom by 2x

Sign in to set job alerts for “Network Operations Engineer” roles.

Pasay, National Capital Region, Philippines 2 days ago

Makati, National Capital Region, Philippines 3 weeks ago

Manila, National Capital Region, Philippines 3 months ago

Manila, National Capital Region, Philippines 2 weeks ago

Muntinlupa City, National Capital Region, Philippines 1 week ago

Taguig, National Capital Region, Philippines 5 days ago

Manila, National Capital Region, Philippines 1 week ago

Makati, National Capital Region, Philippines 1 day ago

Makati, National Capital Region, Philippines 2 weeks ago

National Capital Region, Philippines 5 months ago

Makati, National Capital Region, Philippines 2 months ago

Pasig, National Capital Region, Philippines 2 weeks ago

Manila, National Capital Region, Philippines 1 week ago

Pasig, National Capital Region, Philippines 2 weeks ago

Network Administrator Level 2 and Level 3 (Palo Alto Firewalls, CCNA) Bonifacio Global City - International Account

Taguig, National Capital Region, Philippines 3 months ago

Pasig, National Capital Region, Philippines 1 week ago

Makati, National Capital Region, Philippines 1 day ago

Taguig, National Capital Region, Philippines 3 weeks ago

Taguig, National Capital Region, Philippines 2 days ago

Makati, National Capital Region, Philippines 4 days ago

Pasay, National Capital Region, Philippines 3 weeks ago

Pasig, National Capital Region, Philippines 3 days ago

Mandaluyong, National Capital Region, Philippines 3 weeks ago

Taguig, National Capital Region, Philippines 3 weeks ago

Network Engineer Level 2 & Level 3 (Palo Alto Firewalls, CCNA)

Taguig, National Capital Region, Philippines 3 months ago

Taguig, National Capital Region, Philippines 2 weeks ago

Network Administrator (Routing and Switching; Firewall)

Manila, National Capital Region, Philippines 3 weeks ago

Muntinlupa City, National Capital Region, Philippines 1 month ago

Manila, National Capital Region, Philippines 1 month ago

National Capital Region, Philippines 5 months ago

Mandaluyong, National Capital Region, Philippines 2 weeks ago

Makati, National Capital Region, Philippines 3 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Network Operations Engineer

    2 weeks ago

    Paranaque City, Calabarzon, Philippines White Cloak Technologies Full time ₱1,200,000 - ₱2,400,000 per year

    The Network Operations Engineer will support the organizations Network Operations as part of a staff augmentation engagement. The role focuses on ensuring network stability, availability, and performance by providing proactive monitoring, incident response, troubleshooting, and operational reporting. This position plays a critical role in maintaining...

  • Network Operations Engineer

    4 days ago

    Cebu City, Central Visayas, Philippines Lexmark Full time ₱900,000 - ₱1,200,000 per year

    Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at the highest levels, this is a place to grow, stretch, and make...

  • Network Operations Engineer

    4 weeks ago

    Davao City, Philippines Globe Telecom, Inc. Full time

    Network Operations Engineer page is loadedNetwork Operations Engineer Apply locations Davao time type Full time posted on Posted Today job requisition id R At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal....

  • Network Operations Engineer

    2 weeks ago

    Makati City, National Capital Region, Philippines NTT Global Networks Full time ₱900,000 - ₱1,200,000 per year

    RESPONSIBILITIES:The Network Operations Engineer provides first-line Network Surveillance and Event Management support of the Company Network. NOC Service Teams are responsible for high-level network operations support of the NTT Global Core Network and multiple Customer Networks, delivered in accordance with standard NTT Global Event Management...

  • Network Operations Engineer

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Emerson Career Site Full time ₱900,000 - ₱1,200,000 per year

    Emerson's 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Network Operations Engineer, you will be working at the heart of our business. This means that the skills and business insight gained can serve as an...

  • Network Operations Engineer

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Emerson Full time ₱900,000 - ₱1,200,000 per year

    Emerson's 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Network Operations Engineer , you will be working at the heart of our business. This means that the skills and business insight gained can serve as an...

  • Network Operations Center

    7 days ago

    Quezon City, National Capital Region, Philippines Best Resource Enterprise Network Inc. Full time ₱576,000 - ₱720,000 per year

    Overall Description:Responsible for monitoring and maintaining the stability and performance of the company's systems.­­­­­­­­Key Responsibilities:· Monitor data center systems and network traffic to ensure continuous and stable system operations.· Identify performance bottlenecks or unusual traffic patterns and coordinate with the team for...

  • Network Operations Engineer

    1 week ago

    Quezon City, Philippines MicroSourcing Full time

    Discover your 100% YOU with MicroSourcing! Position: Network Operations Engineer Location: Libis, Quezon City Work setup & shift: Onsite | Rotating Schedule (Dayshift) Why join MicroSourcing? Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life...

  • Network Operations Engineer

    4 weeks ago

    Davao City, Philippines Globe Telecom Full time

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting passionate individuals who believe they can make a difference, we are confident that we can achieve this goal. Job Description Provide first-level maintenance and 24/7 surveillance of Fixed Core, Transport, and Access Networks, including relevant OSS, Backend...

  • Network Operations Centre Engineer

    3 weeks ago

    Quezon City, Philippines Acquire Intelligence Full time

    Join to apply for the Network Operations Centre Engineer role at Acquire Intelligence We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! At Acquire Intelligence, our...