Network Operations Engineer
2 days ago
RESPONSIBILITIES:
The Network Operations Engineer provides first-line Network Surveillance and Event Management support of the Company Network. NOC Service Teams are responsible for high-level network operations support of the NTT Global Core Network and multiple Customer Networks, delivered in accordance with standard NTT Global Event Management procedures.
· Support the operation of advanced IP network services
· Receive calls from customers to open trouble tickets
· Work trouble tickets to resolve customer and network issues
· Work with Telecommunication Service Providers to resolve circuit problems to resolution
· Work with Hardware/Software Vendors to resolve problems
· Work a rotating shift schedule
· Perform other duties as assigned
REQUIREMENTS:
· Technical B.S. degree
· Extensive knowledge of IP networking and applications running over networks
· Hands-on network & application troubleshooting experience
· Experience with routing protocols (RIP, OSPF, BGP)
· Understanding of how Telecommunication Service Providers install, test, and troubleshoot circuits; excellent computer skills including WIN2k and Unix
· World-class skills in interfacing with customers and is willingness to go the "extra-mile" to assist them
· Ability to manage multiple projects simultaneously, to include resources, priorities, and timelines
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