Network Operations Centre Engineer

3 days ago

Quezon City, Philippines Acquire Intelligence Full time

Join to apply for the Network Operations Centre Engineer role at Acquire Intelligence

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

At Acquire Intelligence, our mission is to help business work smarter. We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

Advance Your Career - Join us today and be part of a team where your work makes an impact

Responsibilities
  • Network Monitoring and Incident Response
    • Actively monitor network performance metrics i.e. device status, packet loss, latency and bandwidth usage using network monitoring tools
    • Identify, analyze and respond to network alerts, alarms and performance degradation
    • Troubleshoot issues and escalate critical problems to relevant stakeholders
  • Fault Management & Troubleshooting
    • Investigate network faults and service interruptions, identifying root causes and implementing corrective actions
    • Diagnosing network faults, implementing solutions and documenting resolutions to prevent future occurrences
  • Service Provisioning & Activation
    • Configure and activate services for retail service providers (RSP) ensuring accurate and timely delivery
    • Provision network equipment in line with RSP requirements
  • Documentation & Reporting
    • Maintain accurate records of network incidents, maintenance activities, and configurations
    • Generate regular reports on network health, incidents, and resolutions
    • Update and improve troubleshooting guides and standard operating procedures (SOPs)
  • Work Environment
    • 12/7 shift-based operations, including weekends and public holidays
Qualifications and Education
  • Bachelor’s Degree in Information Technology, Engineering or equivalent
  • CCNA/JNCIA preferred
  • 1.3 years minimum experience in similar role
  • Strong networking knowledge & experience in TCP/IP, routing protocols, switching technologies and firewalls
  • Familiarity with network management & monitoring tools – Solarwinds, UNMS, PuTTY and Secure Copy Protocols (SCP)
  • Effective communication with RSPs, technical teams and management to report issues and updates
  • Strong attention to detail, problem solving and analytical skills
  • Ability to work with minimal supervision
Targets & KPIs
  • Respond to RSP tickets or enquiries within 1 hour
  • Outage notification sent / updated within 30 minutes of detection / receiving new information
  • Timely and accurate resolution of customer & network issues - 90% of cases resolved within 48 hours from lodgment
What We Value
  • Curious and Clever: Smart questions spark smart solutions
  • Entrepreneurial Energy: Think like an owner. Solve like a founder
  • Fast with Intent: We move fast and deliver real results
  • Laugh and Learn: We don’t take ourselves too seriously, just our results
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • Outsourcing and Offshoring Consulting

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