Network Operations Centre Engineer

3 weeks ago

Quezon City, Philippines Acquire Intelligence Full time

Join to apply for the Network Operations Centre Engineer role at Acquire Intelligence

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

At Acquire Intelligence, our mission is to help business work smarter. We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

Advance Your Career - Join us today and be part of a team where your work makes an impact

Responsibilities
  • Network Monitoring and Incident Response
    • Actively monitor network performance metrics i.e. device status, packet loss, latency and bandwidth usage using network monitoring tools
    • Identify, analyze and respond to network alerts, alarms and performance degradation
    • Troubleshoot issues and escalate critical problems to relevant stakeholders
  • Fault Management & Troubleshooting
    • Investigate network faults and service interruptions, identifying root causes and implementing corrective actions
    • Diagnosing network faults, implementing solutions and documenting resolutions to prevent future occurrences
  • Service Provisioning & Activation
    • Configure and activate services for retail service providers (RSP) ensuring accurate and timely delivery
    • Provision network equipment in line with RSP requirements
  • Documentation & Reporting
    • Maintain accurate records of network incidents, maintenance activities, and configurations
    • Generate regular reports on network health, incidents, and resolutions
    • Update and improve troubleshooting guides and standard operating procedures (SOPs)
  • Work Environment
    • 12/7 shift-based operations, including weekends and public holidays
Qualifications and Education
  • Bachelor’s Degree in Information Technology, Engineering or equivalent
  • CCNA/JNCIA preferred
  • 1.3 years minimum experience in similar role
  • Strong networking knowledge & experience in TCP/IP, routing protocols, switching technologies and firewalls
  • Familiarity with network management & monitoring tools – Solarwinds, UNMS, PuTTY and Secure Copy Protocols (SCP)
  • Effective communication with RSPs, technical teams and management to report issues and updates
  • Strong attention to detail, problem solving and analytical skills
  • Ability to work with minimal supervision
Targets & KPIs
  • Respond to RSP tickets or enquiries within 1 hour
  • Outage notification sent / updated within 30 minutes of detection / receiving new information
  • Timely and accurate resolution of customer & network issues - 90% of cases resolved within 48 hours from lodgment
What We Value
  • Curious and Clever: Smart questions spark smart solutions
  • Entrepreneurial Energy: Think like an owner. Solve like a founder
  • Fast with Intent: We move fast and deliver real results
  • Laugh and Learn: We don’t take ourselves too seriously, just our results
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • Outsourcing and Offshoring Consulting

Get notified about new Network Operations Center Engineer jobs in Quezon City, National Capital Region, Philippines .

#J-18808-Ljbffr

  • Network Operations Centre Engineer

    2 weeks ago

    Quezon City, National Capital Region, Philippines Acquire Intelligence Full time ₱450,000 - ₱900,000 per year

    We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldAt Acquire Intelligence, our mission is to help business work smarter. We bring together the best people, efficient...

  • Network Operations Centre Engineer

    1 week ago

    Quezon City, National Capital Region, Philippines Acquire Intelligence Full time $70,000 - $120,000 per year

    We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldAt Acquire Intelligence, our mission is to help business work smarter.We bring together the best people, efficient...

  • Network Operations Centre Engineer

    4 weeks ago

    Quezon City, Philippines Acquire Full time

    We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!**At Acquire Intelligence, our mission is to help business work smarter.**We bring together the best people, efficient...

  • Data Center Site Operations Engineer

    4 weeks ago

    Quezon City, Philippines Globe Telecom, Inc. Full time

    Data Center Site Operations Engineer (ST Telemedia Global Data Centres) Cavite page is loadedData Center Site Operations Engineer (ST Telemedia Global Data Centres) Cavite Apply time type Full time posted on Posted Yesterday job requisition id R At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of...

  • Data Center Site Operations Engineer

    4 weeks ago

    Quezon City, Philippines Globe Telecom Full time

    Data Center Site Operations Engineer (ST Telemedia Global Data Centres) - Fairview, QC Join to apply for the Data Center Site Operations Engineer (ST Telemedia Global Data Centres) - Fairview, QC role at Globe Telecom. Role overview: Manages and services large-scale 'in-country' data centre infrastructure and facilities to ensure 24x7 operations in rotating...

  • Operations Centre Specialist

    6 hours ago

    Quezon City, National Capital Region, Philippines Tech Mahindra Full time ₱1,080,000 - ₱1,260,000 per year

    Role Purpose & EnvironmentThe IT Operations Centre Specialist ensures the continuous stability, performance, and availability of business-critical systems and applications. Operating within a 24x7 environment, this role is pivotal in real-time monitoring, incident escalation, stakeholder communication, and proactive issue resolution.Key...

  • Data Center Site Operations Engineer

    4 weeks ago

    Quezon City, Philippines Globe Telecom, Inc. Full time

    Data Center Site Operations Engineer (ST Telemedia Global Data Centres) Fairview, QC page is loadedData Center Site Operations Engineer (ST Telemedia Global Data Centres) Fairview, QC Apply locations NCR - Quezon City time type Full time posted on Posted Yesterday job requisition id R At Globe, our goal is to create a wonderful world for our people,...

  • Network Operations Center

    1 week ago

    Quezon City, National Capital Region, Philippines Best Resource Enterprise Network Inc. Full time ₱576,000 - ₱720,000 per year

    Overall Description:Responsible for monitoring and maintaining the stability and performance of the company's systems.­­­­­­­­Key Responsibilities:· Monitor data center systems and network traffic to ensure continuous and stable system operations.· Identify performance bottlenecks or unusual traffic patterns and coordinate with the team for...

  • Data Center Site Operations Specialist

    4 weeks ago

    Quezon City, Philippines Globe Telecom Full time

    Data Center Site Operations Specialist (ST Telemedia Global Data Centres) Roosevelt Quezon City Data Center Site Operations Specialist (ST Telemedia Global Data Centres) Roosevelt Quezon City Apply locations NCR - Quezon City time type Full time posted on Posted 30+ Days Ago job requisition id R At Globe, our goal is to create a wonderful world for our...

  • Network Operations Engineer

    2 weeks ago

    Quezon City, Philippines MicroSourcing Full time

    Discover your 100% YOU with MicroSourcing! Position: Network Operations Engineer Location: Libis, Quezon City Work setup & shift: Onsite | Rotating Schedule (Dayshift) Why join MicroSourcing? Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life...