Customer Service Representative – Financial Account

4 weeks ago


Cebu City, Philippines Stark Asia Solutions Inc. Full time

As a Customer Service Representative (Financial Account) , you will:

  • Handle inbound and outbound calls, chats, or emails to assist customers with financial-related inquiries.
  • Provide accurate account information and resolve billing, payment, or transaction concerns.
  • Ensure compliance with financial regulations and company policies while maintaining confidentiality of customer data.
  • Deliver a positive customer experience through empathy, professionalism, and effective problem-solving.
  • Meet performance metrics such as quality scores, customer satisfaction, and productivity targets .
  • Collaborate with team members and support leaders to continuously improve service delivery.
Qualifications
  • Completed at least 2 years in college
  • With 1 year of BPO experience in a financial account , OR
  • With 2 years of BPO experience (any account)
Salary & Benefits
  • Salary Package: Up to ₱26,000
  • Fixed Weekends Off (Saturday & Sunday )
  • Yearly Salary Increase (performance-based)
  • 10% Night Differential
  • Vacation Leave Conversion (up to 5 days)
  • HMO from Day 1 of Training
  1. Coverage up to ₱250,000
  2. Includes pre-existing conditions (including cancer)
  3. Beneficiary coverage valid until age 80
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