Customer Service Representative – Financial Account

3 weeks ago


Cebu City, Philippines Stark Asia Solutions Inc. Full time

As a Customer Service Representative (Financial Account) , you will: Handle inbound and outbound calls, chats, or emails to assist customers with financial-related inquiries. Provide accurate account information and resolve billing, payment, or transaction concerns. Ensure compliance with financial regulations and company policies while maintaining confidentiality of customer data. Deliver a positive customer experience through empathy, professionalism, and effective problem-solving. Meet performance metrics such as quality scores, customer satisfaction, and productivity targets . Collaborate with team members and support leaders to continuously improve service delivery. Qualifications Completed at least 2 years in college With 1 year of BPO experience in a financial account , OR With 2 years of BPO experience (any account) Salary & Benefits Salary Package: Up to ₱26,000 Fixed Weekends Off (Saturday & Sunday ) Yearly Salary Increase (performance-based) 10% Night Differential Vacation Leave Conversion (up to 5 days) HMO from Day 1 of Training Coverage up to ₱250,000 Includes pre-existing conditions (including cancer) Beneficiary coverage valid until age 80 #J-18808-Ljbffr



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