Customer Service Representative

1 week ago

Cebu City, Philippines Lexie Staffing co. Full time

Overview

A Customer Service Representative (CSR) in a financial voice account handles inbound calls from customers to address inquiries, provide information about financial products, resolve issues like billing problems or transaction disputes, and guide them on digital banking tools.

Responsibilities
  • Handle inbound calls from customers to address inquiries, provide information about financial products, resolve issues such as billing problems or transaction disputes, and guide customers on digital banking tools.
Qualifications
  • Strong verbal and written communication skills in English are essential for clear and professional interactions.
  • At least HS (Old Curriculum) SHS Graduate, College undergrads are welcome to apply (with at least 6 months BPO/Non BPO Exp.
  • A proactive, client-driven attitude with good listening and critical thinking skills to resolve issues.
  • Working knowledge of computers and the ability to learn and utilize various company tools and applications.
  • Excellent multi-tasking and problem-solving skills to handle customer inquiries efficiently.
  • A positive demeanor, the ability to maintain professional boundaries, and adherence to strict confidentiality and security standards.
  • Willingness to work shifting schedules, including holidays and weekends.
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