Support Services Team Lead

1 week ago


Bulacan, Philippines Harris Global Business Services (GBS) Full time

Overview SmartWorks, a division of Harris Utilities, has been serving the utility industry in North America and the Caribbean for 40+ years. Our mission is to unlock the value of the Smart Grid by delivering innovative software and exceptional service to utility companies and their customers. We’re looking for a Support Services Team Lead with strong technical and leadership experience to guide our support team, ensure top-notch client service, and drive operational excellence. Responsibilities Lead and inspire a support team to deliver excellent customer experiences Manage escalations, monitor performance, and foster a culture of collaboration Oversee customer support tickets, ensuring timely resolution and clear communication Administer and optimize Salesforce, including training, reporting, and automation Collaborate across departments to resolve complex challenges and improve processes What We’re Looking For 8+ years of production environment experience 5+ years of SQL and team leadership Strong background in Linux, networking, firewalls/VPNs, and relational databases (Oracle/PostgreSQL) Cloud systems experience (networking, storage) Excellent communication, problem-solving, and leadership skills Nice-to-Haves Salesforce administration experience Knowledge of Java, JSP, or jQuery Utility industry or Smart Grid experience ITSM/ITIL knowledge Why Join Us? Fully remote role (Philippines) Competitive benefits: 30 days leave, insurance, lifestyle rewards & more Work with a passionate, global team making an impact in the utility industry #J-18808-Ljbffr


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