IT Helpdesk Support

Overview

OnSpot is a dynamic startup specializing in cutting-edge outsourcing solutions, with a focus on the logistics industry. While logistics remains our core expertise, we extend our services across a variety of sectors, providing innovative solutions to meet diverse outsourcing needs. At OnSpot, we pride ourselves on our commitment to exceptional customer service and building strong, long-term relationships with our clients.

We’re also deeply invested in leveraging technology to enhance the value we deliver. Our growing team of tech professionals is at the forefront of designing and developing tailored, scalable solutions that address the unique challenges faced by our clients. We are looking for passionate, forward-thinking individuals to join our team, where innovation, problem-solving, and technical excellence are key. If you\'re eager to be part of a fast-paced, tech-driven environment, we offer exciting opportunities to contribute to projects that make a meaningful impact.

We are seeking a skilled and motivated IT Helpdesk Support to join our team. In this role, you will be responsible for delivering exceptional remote technical support to our clients’ customers, ensuring the smooth and reliable operation of their IT environments. The ideal candidate will possess strong communication skills, sharp problem-solving abilities, and a customer-first mindset to effectively diagnose and resolve a wide range of technical issues.

• Provide remote technical support to end-users via phone, email, and remote desktop tools.
• Troubleshoot and resolve hardware, software, network, and system issues.
• Assist with the setup, configuration, and maintenance of computers, devices, and software applications.
• Document and track all support tickets in the ticketing system, ensuring timely and accurate updates.
• Escalate issues when necessary to other IT team members when issues are beyond own abilities or are not addressed timely.
• Assist with account management tasks, including password resets, access requests, and user profile configurations.
• Collaborate with other IT team members to identify recurring issues and suggest improvements or solutions.
• Assist with software installation, system updates, and maintenance tasks.
• Provide end-user training on new software and technologies as needed.
• Maintain confidentiality and security of all company data and systems.
• Stay up-to-date with the latest technology trends and support best practices.

• Education: Bachelor\u2019s degree in information technology, Computer Science, or a related field (or equivalent work experience).
• Experience: Minimum 2 years of IT support experience, preferably in a remote environment.
• Technical Skills: Knowledge of basic networking, troubleshooting, and software support.
• Remote Support Expertise: Familiarity with remote troubleshooting tools (e.g., TeamViewer, AnyDesk) preferred (training provided).
• Equipment Requirements: Must have a stable high-speed internet connection, PC, and headset.
• Communication: Strong written and verbal communication skills for email, chat, and phone support.
• Availability: Must be amenable to working in graveyard shift.
• Problem-Solving Skills: Ability to analyze and resolve IT issues quickly and independently.

• Certifications: CompTIA A+, Network+, Microsoft certifications
• Experience in a fast-paced or fully remote environment
• Knowledge of ITIL or structured support methodologies

• Passionate about our company\u2019s mission and values.
• Entrepreneurial-minded and willing to take risks.
• Collaborative and team oriented.
• Adaptable and able to handle the fast-paced and often unpredictable nature of a startup environment.
• Maintain a positive attitude and persevere through setbacks.
• Demonstrate the ability to bounce back from challenges and maintain a strong work ethic.
• Embrace and adapt to rapid changes and evolving processes within a startup environment.
• Be able to adapt to changing client needs and requirements.

Note: Some additional or removed responsibilities or qualifications can be added as per the requirement of the employer or specific tasks.

Are you an IT pro who thrives on solving problems and delivering top-notch support? If you have a customer-first mindset and a passion for tackling a wide range of technical challenges, we want you on our team Join us and be part of a dynamic environment where your skills make a real impact every day.