BPO - AI Solutions Architect (Hybrid Setup)
1 week ago
BPO - AI Solutions Architect (Hybrid Setup)
Join Unity Communications as a BPO - AI Solutions Architect (Hybrid Setup). We are looking for an AI Solutions Architect to act as our own human J.A.R.V.I.S., ensuring AI agents integrate with all parts, work perfectly, and set customers up for success.
You will help customers configure and optimize agentic tools, deploy AI-powered voice and chat agents, and collaborate with engineers, project managers, and clients to map business workflows into AI agent decision trees.
Responsibilities- Help customers deploy their AI-powered voice and chat agents across various platforms
- Act as the POC for customers to ensure ongoing support and customer success
- Collaborate with engineers, project managers, and clients to map business workflows into AI agent decision trees
- Adjust agent responses, intent recognition, and NLP/NLU models to align with client goals
- Optimize AI agents with CRMs, ERPs, APIs, and other backend systems as needed
- Conduct QA cycles, troubleshoot issues, and optimize performance to reduce false positives or negatives
- Troubleshoot technical issues during go-live and ensure a smooth early-stage deployment
- Maintain clear records of agent configurations, flows, and system integrations
- Customer service experience
- At least two years of experience in technical implementation, technical support, or software engineering
- Hands-on experience with conversational AI platforms
- Familiarity with REST APIs, webhooks, and cloud platforms (AWS, GCP, or Azure)
- Solid understanding of NLP/NLU concepts and best practices
- Excellent problem-solving and communication skills
- Bachelor's degree in a technical field or equivalent experience
- Understanding of analytics data visualization tools
- Experience in agile environments or customer-facing technical roles (preferred but not required)
- Exposure to voice-based AI agents (Twilio, Vonage, or custom SIP integrations) (preferred but not required)
- Familiarity with CRM, contact center, or support automation systems (preferred but not required)
- HMO coverage upon regularization, with one free dependent after one year of continuous service and another free dependent after two years of continuous service
- A signing bonus equivalent to one (1) month's salary will be provided, applicable only to candidates who can start immediately
- VL/SL credits upon regularization
- Friendly and supportive work culture
- 13th-month pay and other Philippine-government-mandated benefits
- Non-taxable allowances
- Pay increases, performance bonuses, growth opportunities, birthday gifts, and many more
- Full-time position
- Monday to Friday, night shift
- Hybrid work setup with on-site training
We are a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity. Referrals increase your chances of interviewing at Unity Communications by 2x.
Unity Communications is an equal opportunities employer and welcomes applications from all qualified candidates.
#J-18808-Ljbffr-
BPO - AI Solutions Architect (Hybrid Setup)
3 days ago
Parañaque, Philippines Unity Communications LLC Full timeOverview Beyond AI agent deployments, this role will also support the Business Intelligence Department Head on wider initiatives in Data Analytics and automation across the organization. The Business Intelligence Solutions Architect will actively learn with other BI team members to reasonably support business continuity planning (BCP). This role is ideal for...
-
Parañaque, Philippines Unity Communications Full timeOverview BPO - AI/SaaS Customer Onboarding Manager (Hybrid Setup) – Unity Communications Join to apply for the BPO - AI/SaaS Customer Onboarding Manager (Hybrid Setup) role at Unity Communications. Base pay range: This range is provided by Unity Communications. Your actual pay will be based on your skills and experience — talk with your recruiter to...
-
AI Solutions Architect
4 weeks ago
Parañaque, Philippines Unity Communications Full timeOverview Job Title: AI Solutions Architect Account Name: N/A - Internal Salary Package: PHP 60,000.00 to 70,000.00 Unity Communications is looking for an AI Solutions Architect to act as its own J.A.R.V.I.S.-style advisory technical lead, ensuring AI agents integrate with systems, work effectively, and set customers up for success. You’ll help customers...
-
Parañaque, Philippines Unity Communications Full timeBPO - Ecommerce Product Listing Specialist (Hybrid Setup) Join to apply for the BPO - Ecommerce Product Listing Specialist (Hybrid Setup) role at Unity Communications Do you ever find yourself frustrated at an online shop because of blurry photos, missing details, or just weird descriptions? You might just say, I can organize this online shop way better....
-
BPO - Medical Billing Specialist (Hybrid Setup)
2 weeks ago
Parañaque, Philippines Unity Communications Full timeOverview BPO - Medical Billing Specialist (Hybrid Setup). Are you familiar with the ins and outs of medical billing and claims processing? Are you a team player who values new insights? Will you take pride in being one of the reasons doctors and other healthcare professionals get paid properly and on time? You\'re the one we\'ve been looking for! As Billing...
-
BPO - Medical Billing Specialist (Hybrid Setup)
3 weeks ago
Parañaque, Philippines Unity Communications Full timeOverview Are you familiar with the ins and outs of medical billing and claims processing? Are you a team player who values new insights? Will you take pride in being one of the reasons doctors and other healthcare professionals get paid properly and on time? You're the one we've been looking for! As Billing Specialist, you play a critical role in ensuring...
-
Solutions Architect
2 days ago
Parañaque CPO, Philippines Strata Results Group Full time ₱2,000,000 - ₱2,500,000 per yearJOB TITLE : Solution Architect – Integrated Casino and Resort Business Unit : Shared Services Division : Information Technology Department : IT Solutions Architecture | IT Business Engagement Section : Solution Design and Integration I. BASIC PURPOSE / JOB BRIEF: We are seeking a highly skilled Solution Architect to design and oversee the...
-
Parañaque, Philippines Unity Communications Full timeOverview BPO - Technical Support Engineer with Linux Experience (Hybrid Setup) #M02 at Unity Communications. This role involves helping medical professionals resolve software issues to support secure, efficient, and compliant environments. Responsibilities Respond to client problems and questions coming in through email and phone calls Diagnose,...
-
Parañaque, Philippines Unity Communications Full timeSupport systems are often unsung heroes. At Unity Communications, they're the stars of the show. We are looking for an Onboarding Specialist who thrives in the spotlight for the satisfaction of knowing their trainees are thriving. You find joy in turning chaos into clarity, catching the small things before they become big problems. With calm urgency and...
-
Finance Transformation Lead
4 weeks ago
Parañaque, Philippines Michael Page Full timeJoin a growing multinational organization Hybrid work setup based in Paranaque About Our Client The client is a UK-based betting and gaming company that is growing their Global Shared Services in the Philippines. Job Description Lead performance management initiatives to meet organizational goals. Drive service delivery improvements across accounting and...
