Customer Experience Executive

2 weeks ago

Makati, Philippines Probe Group Full time

Overview

Customer Experience Executive role at Probe Group, Makati, National Capital Region, Philippines. The primary objective is to provide world-class service to customers in an accurate, efficient and respectful manner on every email, call or chat, as measured by performance metrics.

Account / Campaign Description

Workwear Group supplies work uniforms in Australia. The customer service team in Manila handles queries via phone, email and chat channels.

Minimum Requirements
  • 0-6 months BPO experience (Customer Service desirable; other sectors/line of business accepted, e.g., TSR, Chat/Email/Order Entry).
  • Ability to understand and converse in English, both written and verbal.
  • Willing to render OT/RDOT with short notice.
  • Willing to work onsite (Wilcon, Makati) 5 days a week.
Preferred Requirements
  • 1-2 years BPO experience in customer service or order entry.
  • Experience with voice and/or non-voice accounts.
  • At least 2 years of college.
Life at Probe Group

Culture: Our unique passion-focused culture creates a bright, bold, and buzzing atmosphere. Employee wellbeing: Probe supports wellbeing with partner programs. Diversity and Inclusion: Our "I Belong" program aims to create an environment where our uniqueness can thrive.

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Business Development and Sales
Industries
  • Outsourcing and Offshoring Consulting

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