Customer Experience Executive

7 days ago


Makati City, National Capital Region, Philippines Probe CX Full time ₱150,000 - ₱250,000 per year

JOB SUMMARY:
Under the supervision of the Circle Leaders, the primary objective of the Customer Experience Executive position is to provide world-class service to our customers in an accurate, efficient and respectful manner on every email, call or chat as measured by different performance metrics.

ACCOUNT / CAMPAIGN DESCRIPTION
Workwear Group supplies work uniforms in Australia. The customer service team here in MNL is responsible for answering queries via phone calls, email and chat channels.

MINIMUM REQUIREMENTS:

  • 0-6 mos BPO experience (Customer Service is desirable but other sector/LOB is also accepted i.e. TSR, Chat/Email/Order Entry etc.)

  • Can understand instructions in English and must be able to converse using the same language both in written and verbal forms.

  • Willing to render OT/RDOT even with short notice.

  • Willing to work onsite (Wilcon, Makati) 5 days a week

PREFERRED REQUIREMENTS:

  • 1 year to 2 years BPO experience gained from a customer service or order entry

  • set up

  • At least 2 years in College

  • With voice and/or non-voice account BPO experience



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