Customer Service and Operations Specialist

4 weeks ago

Cagayan de Oro, Philippines Petra Brands Full time

We’re looking for a Customer Service & Operations Coordinator to join our growing team in Pakistan. In this role, you’ll play a key part in supporting our Business Development operations — ensuring smooth communication, timely documentation, and excellent customer service. The ideal candidate is organized, proactive, and detail-oriented, with a passion for operational excellence and client satisfaction. You’ll be working remotely, collaborating closely with cross‑functional teams to support ongoing projects and daily business activities. Requirements Provide operational and administrative support to the Business Development Lead. Manage day‑to‑day customer service tasks, including responding to customer emails and coordinating resolutions. Handle logistics and order management, including document preparation, order tracking, and coordination with vendors or partners. Maintain and update data sheets, trackers, and reports as required. Download and organize PDFs and relevant documents from portals and ensure accurate record‑keeping. Assist with paperwork, filings, and submission of documents for ongoing operations and business deals. Support cross‑functional communication between departments to ensure timely execution of tasks. Identify opportunities to improve efficiency in customer service and logistics workflows. Qualifications Bachelor’s degree in Business Administration, Operations, or related field. 1–2 years of experience in operations coordination, customer service, or administrative support, preferably in an e‑commerce or B2B environment. Strong written and verbal communication skills in English. Proficient in Google Workspace or MS Office (Sheets, Docs, Excel). Basic understanding of logistics coordination and documentation handling. Excellent attention to detail and ability to meet deadlines in a fast‑paced setting. #J-18808-Ljbffr

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