Work Onsite Ll Customer Care Specialist Ll Cigna

1 week ago


Metro Manila Philippines Buscojobs Full time

Associate, Customer Relations - Philippines Based Role

Location: 1631 Taguig, National Capital Region. Employer: Black Pearl Consult. Status: Permanent role.

Role overview: A leading developer in the Philippines seeks a passionate and customer-centric Associate, Customer Relations to be the primary point of contact for homeowners (vecinos), build strong relationships, ensure satisfaction, and resolve concerns.

Responsibilities

  • Account Management: be the main contact for vecinos, foster open communication to build trust and long-term relationships.
  • Address vecino inquiries, requests, and complaints via email, phone, and in-person meetings.
  • Manage accounts from turnover of CTS/DOAs to final delivery of property title in vecino’s name.
  • Cultivate relationships with key stakeholders to ensure timely delivery of property per specifications and quality standards.
  • Provide quarterly project progress updates to vecinos.
  • Act as liaison between vecinos and internal teams to resolve issues efficiently.
  • Ensure communications comply with company standards, procedures, guidelines, and policies.
  • Maintain accurate records in databases and reporting systems; submit reports to Team Lead as required.
  • Collection Support: collaborate with the collections group to meet annual targets; communicate loan application status; identify and contact accounts with delinquency or non-compliance.

Qualifications

  • Bachelor’s degree in Business Administration, Customer Service, or related field (preferred).
  • Minimum 1 year of experience in customer service or account management.
  • Excellent communication, interpersonal, and relationship-building skills.
  • Strong problem-solving and conflict resolution abilities.
  • Highly organized and detail-oriented; proficient with Microsoft Office Suite.
  • Ability to work independently and as part of a team; positive, customer-focused attitude.

Why Join Us

Opportunity to impact homeowners’ experience positively within a supportive team focused on vibrant community development and outstanding customer service.

Disclaimer: Black Pearl will not request money from candidates. If you receive such requests, contact our office directly.

Note: Some regions may have advertiser restrictions on applicant eligibility.

Technical Support / IT Roles

Multiple listings in Makati, Manila NCR, from various employers. Details below consolidate responsibilities and requirements to reflect common expectations in this posting set.

Common requirements across IT/Technical Support roles

  • Roles include desktop support, IT support, and guest/customer service in tech environments.
  • Minimum 1–3 years IT/technical support experience depending on role.
  • Education: Bachelor’s degree in Computer Science, Information Technology, or related field (preferred).
  • Technical skills: hardware and software troubleshooting; Windows/AD; Microsoft 365; networking basics; asset inventory; service request management.
  • Willingness to work in Makati / Ayala area and to accommodate night shifts or shift systems where required.
  • Salary ranges commonly Php 13,000–Php 40,000+ depending on role and experience.

Specific role examples

  • Technical Support Specialist / IT Support Specialist: responsibilities include software/hardware troubleshooting, data protection, monitoring servers/firewalls/CCTV, asset inventories, and collaboration with engineering teams. Typical qualifications: 2+ years IT support experience; 4-year degree; willingness to work in Makati; availability for OT; valid certifications helpful.
  • Desktop Support Engineer: responsibilities include end-user support, hardware/software troubleshooting, escalation to higher levels per service desk processes, and computer setups/upgrades. Typical qualifications: 1+ year IT support experience; 12-month fixed-term contract; willingness to work in Makati; ability to work 7AM–4PM; OT flexibility.
  • Remote / Guest / Customer Experience roles: emphasis on excellent customer service, problem resolution, and ability to manage guest experiences; salary ranges vary by employer and experience.

Be the First To Know

To view other vacancies, visit the employer’s website and follow their social media accounts for updates.

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