NBN Technical Support Specialist

Overview

5 days ago Be among the first 25 applicants

This range is provided by Emapta Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

In the world of telecommunications, every line, signal, and channel matters-and so does your career path. Step into a role where you become the clear connection customers rely on. Here, you\'ll troubleshoot, resolve, and support while still having the bandwidth to enjoy life outside of work.

What You\'ll Do

Be part of our client\'s team as a Telecommunication Technical Support Specialist , where you\'ll deliver exceptional service to Australian customers. You\'ll resolve inquiries, troubleshoot technical issues, and provide clear solutions that build customer trust-all while working with future-focused telco technology.

Role Snapshot

Employment type: Full-time

Shift: Day Shift

Work setup: Onsite in Makati or Ortigas for 6 months during probationary; possible hybrid based on performance after probation

Perks and Benefits

• Day 1 HMO coverage with free dependent
• Competitive salary package
• Prime office location in Makati/Ortigas (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to gyms (Ortigas & Makati) + fitness trainer
• Exclusive Emapta Lifestyle perks (hotel, restaurant discounts, and more)
• Unlimited referral incentives
• Standard government and Emapta benefits
• 20 annual leave credits (5 convertible to cash)
• Mentorship and exposure to global leaders and teams
• Diverse and supportive work environment

What You Need to Bring

• At least 6 months of NBN experience with TSR background in an Australian telco BPO account (mandatory)
• Bachelor\'s degree in any field, at least 2 years of college, or a 2-year technical/vocational/associate degree
• Excellent communication and interpersonal skills
• Self-motivated, proactive, and able to work independently
• Familiarity with CRM or related tools
• Adaptability to changing market conditions and customer needs
• Understanding of customer behavior and market trends
• Passion for customer service and commitment to continuous learning

What You\'ll Handle

• Foster positive customer relationships and rapport
• Respond to customer inquiries promptly and accurately
• Utilize CRM knowledge effectively
• Troubleshoot technical issues via phone, email, and chat
• Be knowledgeable about company products and services
• Provide clear solutions in written and verbal communication
• Multi-task efficiently
• Leverage NBN experience when applicable
• Document all customer concerns in the system
• Take on ad-hoc tasks as required

About the Client

Our client is a forward-thinking telecommunications provider based in South Melbourne . As a premium nbn, phone, and mobile service provider, they connect homes and businesses across Australia with simplicity, clarity, and superior service. Backed by a strategic partnership with Commonwealth Bank, they combine cutting-edge technology with customer-first care. Their team of seasoned telco specialists is passionate about making connectivity smarter, smoother, and more reliable.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024 , Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Customer Service
• Industries
• Outsourcing and Offshoring Consulting

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