Fleet Maintenance Controller

3 weeks ago

Quezon City, Philippines MicroSourcing Full time
Overview

Position: Fleet Maintenance Controller (Intermediate)

Location: 1880 Bldg, Eastwood, Quezon City

Shift: Onsite | Dayshift

Company: MicroSourcing

Responsibilities
  • Utilise passenger and commercial vehicle expertise to answer a high volume of customer/dealer queries and facilitate resolution by liaising with internal and external stakeholders.
  • Apply excellent customer service skills during telephone or email engagement.
  • Negotiate for positive outcomes daily over the telephone or email.
  • Problem-solve non-standard repair queries from customers and suppliers based on mechanical knowledge and vehicle types.
  • Process supplier invoices on time.
  • Provide email support to Interleasing driver products as required.
  • Issue work authorities to repairers/suppliers daily.
  • Authorise and oversee repairs within set guidelines and issue precise instructions given to repairers/suppliers regarding work to be carried out.
  • Correctly coding invoices with actual prices for each job indicated.
  • Accurately process repair invoices once all repair codes are entered with the correct repair amounts.
  • From time to time, perform administrative duties, including filing, processing, redirection of repair send back letters, and accounts inquiries/setups, while keeping all paperwork up to date.
What You Need

Non-negotiables:

  • Proficient in Microsoft Packages
  • Minimum 4 years of experience as a mechanic with extensive experience across light vehicles, trucks, and other specialised commercial vehicles
  • Numerical skills and some knowledge of accounts procedures
  • Working knowledge of a Service Department in car dealerships or general repairs

Preferred skills/expertise:

  • Familiar with an office environment
  • Familiar with repair costing structures
  • General knowledge of how to obtain information relating to standard repair times (Manufacturer & SSA)
  • Heavy/Commercial Vehicle Experience
  • Automotive Trade Certificate
Benefits
  • Competitive Rewards : Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
  • A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
  • Work-Life Harmony: Enjoy the balance between work and life with flexible work arrangements.
  • Career Growth: Take advantage of opportunities for continuous learning and career advancement.
  • Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU: MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%

For more information, visit

  • Terms & conditions apply
Job Details
  • Seniority level: Not Applicable
  • Employment type: Full-time
  • Job function: Customer Service
  • Industries: Outsourcing and Offshoring Consulting
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