customer support specialist

5 hours ago


Pasig, National Capital Region, Philippines TIDD, Inc. Full time ₱300,000 - ₱600,000 per year

Do you have the technical chops and a heart for customer care? We're hiring a Customer Support Specialist who can deliver friendly, efficient, and expert-level support across multiple platforms.

Responsibilities

  • Provide support via Zoom, chat, tickets, and remote tools
  • Troubleshoot issues and offer timely resolutions
  • Monitor systems and compile satisfaction reports
  • Maintain incident tracking systems (Zendesk, Redmine, etc.)
  • Collaborate with SMEs and escalate when needed
  • Contribute to knowledge base and support documentation

Requirements

  • Strong technical skills in hosting, CMS, SSL, DNS, and server environments
  • Familiarity with WHMCS, cPanel, Plesk, Linux, Windows AD, and cloud platforms
  • Knowledge of domain systems, payment gateways, and web technologies
  • Ability to multitask, learn quickly, and work independently
  • Excellent problem-solving and communication skills

Apply now and send your CV or email us a message at:

Job Type: Full-time

Benefits:

  • Company Christmas gift
  • Company events
  • Health insurance
  • Opportunities for promotion

Work Location: In person



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