Technical Support Engineer

22 hours ago


Valenzuela, Philippines Buscojobs Full time

Job Description

Technical Support Engineer Home Based

Inviting applications for the role of Process Developer, Customer Service. In this role, you will support customers in English via calls and emails.

Responsibilities
  • Receive and respond to customer calls, emails and chats; capture and verify required information
  • Support customer enquiries with empathy regarding financial products and services in an efficient and timely manner
  • Resolve customer issues and concerns in a professional and efficient manner
  • Maintain accurate records of customer interactions and resolutions
  • Effectively communicate solutions and recommendations to clients
  • Stay up to date with product and service offerings to provide accurate information to customers
  • Meet or exceed established performance metrics, such as response time and customer satisfaction
  • Meet or exceed quality assurance targets
  • Effective Client Account Management to drive client advocacy
Qualifications we seek in you

Minimum Qualifications

  • High School or Senior High School Graduate
  • Customer service experience, preferably in financial services
  • Strong written and verbal communication skills
  • Strong numeracy and problem-solving skills
  • Ability to work in a fast-paced environment and handle a high volume of customer inquiries
  • Strong attention to detail and ability to maintain accurate records; positive and professional attitude

Open to flexible schedule, including evenings and weekends

About Genpact

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex/age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit, paying to apply, or purchasing equipment or training.

#J-18808-Ljbffr
  • Technical Engineer

    4 days ago


    Valenzuela, Philippines Bestank Manufacturing Corporation Full time ₱800,000 - ₱1,200,000 per year

    Duties and Responsibilities:Will do business development, identifying potential customers and developing relationships leading to sales.Assessing and reporting competitor's product offerings, marketing activities and business style to management.Conduct technical presentation, explaining complex technical information to customers in a way that is easily...


  • Valenzuela, Philippines Mega Masterlink Fabricator and Electrical Services Corporation Full time ₱180,000 per year

    We are seeking a highly motivated and detail-oriented Encoder & Technical Support to join our engineering team. As a Technical Encoder, you will be responsible for accurately and efficiently encoding technical data into our systems. This role requires strong technical skills, attention to detail, and the ability to work effectively in a fast-paced...


  • Valenzuela, National Capital Region, Philippines New Ivex Machinery Corporation Full time ₱600,000 - ₱1,000,000 per year

    Company DescriptionNew Ivex Machinery Corporation, established in January 1996, specializes in providing quality Plastic Packaging Machines and Auxiliary Equipment in the National Capital Region, Philippines. With a focus on Packaging Solutions and Turnkey Projects, New Ivex offers Technical Advice and Support with over 50 years of industry knowledge. The...


  • Valenzuela, National Capital Region, Philippines New Ivex Machinery Corporation Full time ₱600,000 - ₱1,200,000 per year

    Company DescriptionNew Ivex Machinery Corporation, established in January 1996, specializes in providing quality Plastic Packaging Machines and all Auxiliary Equipment. With a focus on Packaging Solutions and Turnkey Projects, New Ivex is backed by a cumulative 50 years of industry knowledge, making it well-equipped to provide technical advice and support...


  • Valenzuela, Philippines Sapient Global Services Full time

    Technical Support Representative - Client Care Agent Join to apply for the Technical Support Representative - Client Care Agent role at Sapient Global Services Technical Support Representative - Client Care Agent 4 days ago Be among the first 25 applicants Join to apply for the Technical Support Representative - Client Care Agent role at Sapient Global...


  • Valenzuela Post Office P, Philippines LND Signs Corp Full time ₱315,000 - ₱420,000 per year

    We are from LND Sign corp and we are looking for the best in this position.Key Responsibilities:Provide on-site and remote technical support to clients, including troubleshooting, repairs, and maintenance of equipment or systems.Collaborate with the project, design, and production teams to ensure technical requirements are met during installation and...


  • Valenzuela, Philippines Booth & Partners Full time

    Talent Acquisition Specialist @ Booth | Project Management, Client Relations About the client: Cluey Learning is seeking a proactive, friendly, and detail-oriented professional to provide operational and technical assistance to our students and instructors across our Schools (SC) and Events (EV) business units. You’ll play a key role in ensuring a...

  • Technical Writer

    2 weeks ago


    Valenzuela, Philippines Planate Management Group Full time

    Planate Management Group (PMG) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Alexandria, Virginia, and Orlando, Florida USA with technical support centers in South East Asia and East Africa, that provide program management and facilities engineering services worldwide. Planate is a small business provider of planning, design,...

  • Technical Encoder

    4 days ago


    Valenzuela, Philippines Mega Masterlink Fabricator and Electrical Services Corporation Full time ₱216,000 per year

    Job SummaryWe are seeking a highly motivated and detail-oriented Technical Encoder to join our engineering team. As a Technical Encoder, you will be responsible for accurately and efficiently encoding technical data into our systems. This role requires strong technical skills, attention to detail, and the ability to work effectively in a fast-paced...

  • Plant Engineer

    2 weeks ago


    Valenzuela, Philippines Dempsey Resource Management Inc. Full time ₱100,000 - ₱150,000 per year

    Join to apply for the Plant Engineer role at Dempsey Resource Management Inc.2 days ago Be among the first 25 applicants Join to apply for the Plant Engineer role at Dempsey Resource Management Inc. Job SummaryThe Plant Engineer is responsible for overseeing the technical and engineering aspects of plant operations to ensure efficient, safe, and reliable...