Application Technical Support

6 days ago

Valenzuela, Philippines Booth & Partners Full time

Talent Acquisition Specialist @ Booth | Project Management, Client Relations

About the client:

Cluey Learning is seeking a proactive, friendly, and detail-oriented professional to provide operational and technical assistance to our students and instructors across our Schools (SC) and Events (EV) business units. You’ll play a key role in ensuring a smooth and engaging experience in our digital learning environments, including after-school programs and holiday camps.

About the role
  • Provide real-time and asynchronous tech support for students and instructors
  • Troubleshoot common issues in block-based and line-based coding environments
  • Support internal processes and documentation efforts
  • Communicate clearly and effectively with both children and adult instructors
  • Support our students and instructors across Cluey’s innovative learning experiences

This is a great opportunity to contribute to a fast-growing EdTech company focused on personalized, fun, and confidence-building learning experiences.

Requirements

We’re looking for someone who can adapt quickly and thrive in a fast-paced, ever-evolving environment. Your strengths will include:

  • Strong problem-solving ability with a proactive attitude
  • Excellent written and verbal communication skills – clear, calm, and effective
  • A keen eye for detail and accuracy, particularly when diagnosing issues or providing instructions
  • Comfort with documentation – able to update internal FAQs and guides clearly and concisely
  • Familiarity with educational content such as lesson plans or digital learning resources
  • Must be amenable to working during Australian business hours
Nice to Have
  • Familiarity with Slack and LiveChat or similar team collaboration and support tools
  • Markdown writing skills and a basic understanding of version control (e.g., Git)
  • Proficiency in Google Sheets or Excel for tracking and reporting
What we offer
  • Work-from-home setup
  • Great Place to Work-Certified Company
  • Holistic employee experience
  • Rewards and incentives
  • Paid referral program
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