Customer Success Manager

4 weeks ago


Iloilo City, Philippines Knack RCM Full time

Key Responsibilities Client Oversight & Reporting Daily/weekly reporting across all clients Escalation management and resolution Client communication and support Process Improvement Identify and address process inefficiencies Review/update SOPs Analyze reporting to reduce denials and improve outcomes Smartsheet Management Initial review and updates for Intake and AR Smartsheets Long-term maintenance and updates Bot Integration & Oversight Learn current Bot functionality Identify new Bot opportunities Assist with Bot issue tracking and resolution Quality Assurance & Performance Tracking Pre-QA results and tracking for confirmation team Time entry review User production and bill period denial analysis Client Engagement Join client calls to provide feedback and insights Others Six Sigma certification is an advantage With Durable Medical Equipment (DME) experience is an advantage Willing to work onsite in Lipa/Iloilo/Clark #J-18808-Ljbffr



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