Director of Operations

11 hours ago

Cebu City, Philippines HawodTech Solutions Full time

  • Job Title: Director of Operations and Support
  • Job Level: Mid-Senior
  • Reports to: VP of PH Operations
  • Work Schedule: US PST
  • Setup: Onsite
  • Start Date: ASAP
Job Description
  • Plan, monitor, and manage the daily activities and operations of the revenue-generating teams in Cebu and all P&L-impacting activities.
  • Oversee the teams and push productivity and performance to meet client targets
  • Provide guidance and direction to managers and team leaders of the different Cebu departments to improve work efficiency.
  • Regularly Evaluate the efficiency of general SOPs/standard operating procedures and propose and execute process improvements when necessary.
  • Oversee internal/external departmental and team processes and organize them to maintain work efficiency and productivity
  • Work closely with the US department managers/leaders and Cebu managers and lead improvements, and initiatives with the goal to improve the performance of Revenue generating teams (Recruitment, Sourcing, Billables).
  • Work with the VP to review financial information and adjust operational budgets to promote profitability
  • Make decisions for operational activities and set strategic initiatives to align with our business goals
  • Evaluate the overall performance of departments by gathering, analyzing, and interpreting data/metrics
  • Ensure that the current processes and practices run with legality and conformity to PH regulations
  • Directly report to the VP of Operations; Function as the chief managing partner being on the front lines enabling to see all details that promote employee motivation as well as details that hinder office and/or remote productivity. The Director of Operations will also be the \"person next in line\" for \"approvals and decision-making\" if the VP is not available.
  • He/She will function as the bridge between senior leadership and all Cebu departments and will work with various Cebu department leaders to ensure departments are operating as efficiently as possible.
  • The Director of Operations will also direct the coordination across different departments and be able to identify areas needing improvement. as well as fixing issues and gaps in a timely manner.

SKILLS & QUALIFICATIONS:

  • Proven experience as Director of Operations, Site Director, Senior Manager, or equivalent position
  • Extensive experience and knowledge of business operations including sourcing, recruitment, BPO operations and management, client relations, and financial budgets
  • Excellent organizational and effective leadership abilities
  • Outstanding communication and people/interpersonal skills
  • Good business acumen, proactive, and excellent process improvement, and problem-solving skills
  • In-depth knowledge of diverse departmental functions (e.g. Recruitment, Billables/BPO, Admin, accounting, HR customer service etc.)
  • Working knowledge of data analysis and performance/operation metrics
  • Degree in Business Administration or relevant field; MBA (master's in business administration) will be a plus
  • Willing to work onsite and work in the US PST schedule
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