Customer Service Officer

4 weeks ago

Makati, Philippines YGC Corporate Services Inc Full time

A Customer Service Officer serves as the primary point of contact between a business and its customers. This role involves handling inquiries, resolving complaints, and ensuring that customers have a positive experience with the company’s services. Positioned within the Customer Service team, a Customer Service Officer’s primary objective is to maintain high levels of customer satisfaction, which is essential for the retention and growth of a business's client base. Job Responsibilities and Tasks: Customer Support Addressing customer questions and concerns through various channels, including phone calls, and emails in a timely and professional manner. Handling and resolving customer complaints in a timely and effective manner, ensuring the customer understand the policies. Maintaining Customer Records Keeping accurate records of customer interactions and transactions, noting any inquiries, complaints, and actions taken. Updating of customer service databases regularly to keep track of any changes in their name or contact details, which can affect ability to reach them in the future. Policy Management Processing policy changes, renewals, and cancellations, and ensuring accurate documentation. Client Relations Maintaining positive relationships with clients by providing prompt, helpful, and professional service. Escalation Escalating complex issues to appropriate departments or supervisors. Others Perform other assignments to be given by the Head of Office Skills and Qualifications: Bachelors’ degree in Business Administration, Communications, or a related field Minimum of three (3) years of related work experience. Has the basic Customer Service Skills: Empathy, active listening, patience, and a professional demeanor. Clear and concise written and verbal communication essential for interacting with clients and other parties. Has the ability to identify and resolve customer issues effectively. Strong organizational and time management skills. Has the ability to manage multiple tasks, prioritize workload and meet deadlines. Company Benefits: Competitive Compensation Hospitalization benefits Medicine Allowance Personal Accident Insurance Life Insurance coverage Retirement Plan Service Incentive Award #J-18808-Ljbffr

  • Customer Service Officer

    4 weeks ago

    Makati, Philippines Different Technologies Pty Ltd. Full time

    Overview Join Our Professional Community: Forge Connections, Shape Futures, Together, Powering Businesses Worldwide! Are you ready to be part of a professional community that's powering businesses globally to save, grow and transform ? Do you want to work with innovative technology, alongside talented professionals who share your passion for excellence?...

  • Customer Service Supervisor

    4 weeks ago

    Makati, Philippines Surf Marketing Agency Full time

    Location: On-site (Philippines Office) Department: Customer Experience / Operations Reports To: Customer Service Manager / Operations Director Position Overview We are looking for a highly experienced and people-oriented Customer Service Supervisor with a solid background in international BPO operations. In this role, you will manage the daily operations of...

  • Customer Service

    2 weeks ago

    Makati City, National Capital Region, Philippines Emapta Full time ₱35,000 - ₱40,000 per year

    Create Memorable Experiences While Growing Your Career. Join a team that redefines hospitality through people-first service and a culture that values your time beyond work. Build a meaningful global career while keeping your personal priorities in focus. Here, you'll connect with customers across the globe, ensure seamless operations, and enjoy flexibility...

  • Customer Service Associate

    1 week ago

    Makati City, National Capital Region, Philippines Cooee Inc. Full time ₱250,000 - ₱450,000 per year

    Customer Service Associate (Retail Account)DAYSHIFT | Fulltime | Makati (Full Onsite)Start Immediately Grow With UsWere looking for fresh graduates and entry level candidates (up to 3 years experience) who are eager to learn, grow, and build their career in customer service.Strong interest in customer service (preferred)Confident English communication for...

  • Sales Representative Assistant

    3 weeks ago

    Makati, Philippines Customer Frontline Solutions, Inc Full time

    Maintain and update customer data in CRM. Schedule meetings and manage email correspondence. Assist in lead generation and sales reporting. Provide customer service and follow up on orders/payments. Unlock job insights AI Job match analysis Salary match Number of applicants Your application will include the following questions: What's your expected monthly...

  • Sales Administrative

    2 weeks ago

    Makati, Philippines Customer Frontline Solutions, Inc Full time

    Responsibilities Maintain and update customer data in CRM. Schedule meetings and manage email correspondence. Assist in lead generation and sales reporting. Provide customer service and follow up on orders/payments. About the Company Customer Frontline Solutions is the top companies' preferred provider of outsourced tellering, frontline customer services and...

  • Customer Service Consultant

    1 week ago

    Makati City, National Capital Region, Philippines Liveware Full time ₱150,000 - ₱250,000 per year

    ​As we continue to expand, Liveware ensures high-quality service and success for both our clients and our team. Specializing in multiple industries, we are one of the leading outsourcing companies in the Philippines.Be part of our journey. Be part of our success.We are looking for an enthusiastic Customer Service Consultant (Travel Industry)to work with...

  • Customer Service Support

    2 weeks ago

    Makati City, National Capital Region, Philippines de6259b4-e80f-42df-9dc1-cc2cbe135e8b Full time ₱150,000 - ₱250,000 per year

    Job Summary:This position is responsible for managing day-to-day customer service operations, including order fulfillment, handling customer inquiries, and resolving complaints related to product delivery. The role ensures that services consistently meet customer satisfaction standards.Key Responsibilities:Process and enter orders into the system, ensuring...

  • Customer Service Representative

    2 weeks ago

    Makati City, National Capital Region, Philippines Yempo Solutions Full time ₱40,000 - ₱60,000 per year

    We have an exciting dayshiftopportunityavailable for a Customer Service Representative. Work from home or the office – You chooseWhen you join Yempo, you'll receive the following fantastic benefits:Highly competitive salary – paid weeklyHMO enrollment on commencementAdditional HMO dependents added each year of service20 vacation days per year; 7 sick...

  • Customer Service Representative

    2 weeks ago

    Makati City, National Capital Region, Philippines Bridges Framework Consultancy Co. Full time ₱1,200,000 - ₱2,400,000 per year

    About the RoleThe Customer Service Representative (CSR) will serve as the primary point of contact for clients, brokers, and partners of Grid Property Ventures, Inc. The role involves handling inquiries, assisting users of our real estate platform, coordinating with internal teams, and ensuring an excellent customer experience throughout every...