Customer Service Officer

20 hours ago

Makati, Philippines YGC Corporate Services Inc Full time

A Customer Service Officer serves as the primary point of contact between a business and its customers. This role involves handling inquiries, resolving complaints, and ensuring that customers have a positive experience with the company’s services. Positioned within the Customer Service team, a Customer Service Officer’s primary objective is to maintain high levels of customer satisfaction, which is essential for the retention and growth of a business's client base. Job Responsibilities and Tasks: Customer Support Addressing customer questions and concerns through various channels, including phone calls, and emails in a timely and professional manner. Handling and resolving customer complaints in a timely and effective manner, ensuring the customer understand the policies. Maintaining Customer Records Keeping accurate records of customer interactions and transactions, noting any inquiries, complaints, and actions taken. Updating of customer service databases regularly to keep track of any changes in their name or contact details, which can affect ability to reach them in the future. Policy Management Processing policy changes, renewals, and cancellations, and ensuring accurate documentation. Client Relations Maintaining positive relationships with clients by providing prompt, helpful, and professional service. Escalation Escalating complex issues to appropriate departments or supervisors. Others Perform other assignments to be given by the Head of Office Skills and Qualifications: Bachelors’ degree in Business Administration, Communications, or a related field Minimum of three (3) years of related work experience. Has the basic Customer Service Skills: Empathy, active listening, patience, and a professional demeanor. Clear and concise written and verbal communication essential for interacting with clients and other parties. Has the ability to identify and resolve customer issues effectively. Strong organizational and time management skills. Has the ability to manage multiple tasks, prioritize workload and meet deadlines. Company Benefits: Competitive Compensation Hospitalization benefits Medicine Allowance Personal Accident Insurance Life Insurance coverage Retirement Plan Service Incentive Award #J-18808-Ljbffr

  • Customer Service Officer

    24 hours ago

    Makati, Philippines Different Technologies Pty Ltd. Full time

    Overview Join Our Professional Community: Forge Connections, Shape Futures, Together, Powering Businesses Worldwide! Are you ready to be part of a professional community that's powering businesses globally to save, grow and transform ? Do you want to work with innovative technology, alongside talented professionals who share your passion for excellence?...

  • Customer Service Officer

    2 weeks ago

    Makati City, National Capital Region, Philippines COFFEE TONYA Full time ₱900,000 - ₱1,200,000 per year

    Achieve the assigned sales budget or monthly quotaAnalyze and summarize competitor information & trends, identifying sales opportunities, develop sales opportunities by researching and identifying potential accounts, building rapport providing technical information & explanationMonitor and ensure provision of consumable and repair request of the assigned...

  • Customer Service Executive

    3 weeks ago

    Makati, Philippines Cartrack Full time

    We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Customer Care Officer to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and...

  • Customer Service Executive

    2 weeks ago

    Makati, Philippines Cartrack Full time

    We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Customer Care Officer to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency....

  • Customer Service Supervisor

    17 hours ago

    Makati, Philippines Surf Marketing Agency Full time

    Location: On-site (Philippines Office) Department: Customer Experience / Operations Reports To: Customer Service Manager / Operations Director Position Overview We are looking for a highly experienced and people-oriented Customer Service Supervisor with a solid background in international BPO operations. In this role, you will manage the daily operations of...

  • Customer Service Supervisor

    1 week ago

    Makati, Philippines Eastwest Healthcare Inc. Full time

    Educational Attainment College Graduate Years of Relevant Experience 3-5 years in healthcare service or customer service, with at least 1-2 years in a supervisory or team lead capacity Area/s of Experience Healthcare service delivery, call center operations, or medical LOA coordination; experience in handling escalations and case evaluations preferred...

  • Customer Service Executive

    1 week ago

    Makati, Philippines Cartrack Full time

    Cartrack Makati, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the Customer Service Executive role at Cartrack Cartrack Makati, National Capital Region, Philippines 2 days ago Be among the first 25 applicants Join to apply for the Customer Service Executive role at Cartrack We are a world-leading smart mobility...

  • Customer Service

    2 weeks ago

    Makati City, National Capital Region, Philippines Primus@Knowledge Specialists, Inc. Full time ₱240,000 - ₱300,000 per year

    URGENT HIRING FOR CSRLOCATION One World Square, McKinley Hill, Taguig CityResponsibilities:Customer Interaction: Manage a high volume of incoming calls, chats, emails, and social media messages, responding promptly to customer inquiries about loan products, application processes, and account management.Issue Resolution: Resolve product or service issues by...

  • Customer Service Specialist

    3 weeks ago

    Makati, Philippines Chevron Corporation Full time

    Customer Service Specialist page is loaded## Customer Service Specialistlocations: Ayala, Makati City, Philippinestime type: Full timeposted on: Posted Todayjob requisition id: R Total Number of Openings1Chevron is a leading multinational energy company with operations in over 180 countries. Founded in 1879, Chevron has a rich history of innovation and...

  • Customer Service Representative

    1 week ago

    Makati, Philippines Dempsey Resource Management Inc. Full time

    Job Summary: The Customer Service Representative (CSR) is responsible for handling customer inquiries, concerns, and complaints via phone, email, chat, or in person. The role ensures excellent service by providing accurate information, resolving issues efficiently, and maintaining a positive company image in every interaction. Key Responsibilities: Answer...