Customer Service Officer

Overview

Join Our Professional Community: Forge Connections, Shape Futures, Together, Powering Businesses Worldwide

Are you ready to be part of a professional community that's powering businesses globally to save, grow and transform ? Do you want to work with innovative technology, alongside talented professionals who share your passion for excellence? hammerjack has the perfect opportunity for you

Role: Customer Service Officer (Security Solutions Industry)
Location: Onsite - 5x a week (Fixed Weekends Off); Day Shift

About Us: At hammerjack, we\'re not just another outsourcing company - we bring together skilled professionals from the Philippines with businesses worldwide, leveraging expert operations and the latest technology to create connections that empower our community. Our mission? To improve lives by fostering meaningful professional relationships and driving success on a global scale.

Our Impact: Over the years, we\'ve built workplaces that empower employees to thrive, contributing in meaningful ways to the success and culture of companies around the globe. With our focus on professional services and our people-first culture, hammerjack has become a trusted partner for businesses and professionals alike, humanizing the outsourcing industry one connection at a time.

The Customer Service Officer – Electronic Services Administrator plays a key role in supporting the coordination and administration of electronic services, job scheduling, contractor communication, and system reporting. This role ensures accurate documentation, timely communication, and efficient job management across platforms.

• Daily Jobcard Management: Send, review, and process jobcards using SimPro, Outlook, and P-link. Track time on site, subcontractor input, and job completion details for profit & loss reporting.
• Invoicing: Review then send invoices for completed jobcards.
• Quotes: Prepare, send quotes; draft and follow up quotes with technicians for approval.
• System & Software Use: Proficient in Simpro, ZOHO, Plink, Outlook, Smartsheet, Microsoft Teams, and SharePoint. (Training will be provided). Use these systems for IT infrastructure, communication, job creation, scheduling, and reporting.
• Scheduling & Coordination: Schedule technicians and contractors for reactive, quoted, and maintenance jobs. Order parts and prepare quotes based on job requirements. Manage subcontractor invoices and job readiness.
• Reporting & Administration: Prepare weekly reports on job status and completion. Handle daily reports including Securitas, Preventative Maintenance, and Alarm Calls.
• Communication & Client Liaison: Follow up with technicians and clients to resolve queries or gather missing job data. Respond to and manage emails, client updates, and contractor communications.
• Training & Continuous Improvement: Participate in ongoing training. Support mailbox ownership and general administrative duties.

• Education: Certificate/Diploma in Business Administration, or related field.
• Experience: Minimum 2 years’ experience in administration, customer service, scheduling, or related role.
• Technical Proficiency:
  • Working knowledge of job management systems such as Simpro, ZOHO, Plink (or similar).
  • Proficient in MS Office Suite (Outlook, Excel, Word) and collaboration tools (Teams, SharePoint, Smartsheet).
• Skills & Competencies:
  • Strong organisational skills with the ability to manage multiple tasks simultaneously.
  • Excellent written and verbal communication skills.
  • Strong attention to detail and accuracy in data entry, invoicing, and reporting.
  • Ability to work collaboratively with technicians, subcontractors, and clients.
  • Problem-solving and time-management skills to meet deadlines in a fast-paced environment.
  • Flexible and adaptable to changing priorities and business needs.
• Personal Attributes:
  • Highly assertive
  • Customer-focused with a professional and approachable manner.
  • Proactive, self-motivated, and committed to continuous improvement.
  • Strong team player with the ability to also work independently.

• Flexibility : Work hybrid (remotely and from one of our inspiring offices) and enjoy a better work-life balance
• Inspiring Workspaces : Our offices are strategically located and designed to fuel your best work.
• Free Unlimited Barista Coffee and Booze : Enjoy refreshments from our cafe and beverage bar.
• Dynamic Open Spaces : Conducive for productivity and creativity.
• State-of-the-Art Security : Ensuring your safety and peace of mind.
• Game Rooms : Take a break and unwind with our recreational facilities.
• Competitive Compensation : Your talents deserve to be rewarded We help you negotiate with our clients.
• Professional Growth : Access to ongoing training and development opportunities to help you reach your full potential.
• A Supportive Community : Join a diverse and inclusive team that\'s dedicated to your success.
• Global Impact : Be part of something bigger and make a difference on a global scale.

Ready to Make a Difference?

If you\'re ready to join a dynamic team and be part of something truly special, we want to hear from you Apply directly on this job ad, and let\'s forge a brighter future together

Equal Opportunity Statement : hammerjack is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.