Recruitment Supervisor

3 days ago


Taguig, Philippines WHR Global Consulting Full time

Job Title: Recruitment Supervisor (US RPO) Work Arrangement: Onsite Location: BGC, Taguig Employment Type: Full-time Salary: Up to Php76,000 Work Shift: Night Shift (11 PM – 8 AM, may adjust based on US time zones) Recruitment Process: Online Application Only About the Role: The Recruitment Supervisor (US RPO) will lead a team of associates supporting job seekers and employers in the hiring process. This role ensures team targets are met, coaches staff to achieve performance goals, and participates in day-to-day recruitment operations when needed. The ideal candidate is an experienced leader with strong operational skills, a US RPO background, and the ability to drive team performance in a fast-paced environment. Key Responsibilities: Team Leadership ● Lead, coach, and manage a team of associates. ● Set and monitor KPIs to ensure performance goals are achieved. ● Review team performance and provide feedback and guidance. ● Manage schedules and allocate resources effectively. Operations & Process Management ● Oversee daily operations related to job seeker and employer engagement. ● Track team metrics, identify process gaps, and propose scalable solutions. ● Provide escalation support for complex or sensitive issues. ● Step in to drive recruitment efforts as needed to meet hiring goals. Job Seeker & Employer Engagement ● Guide the team in reviewing candidate profiles and matching them to suitable opportunities. ● Support candidate readiness through resume reviews and coaching. ● Coordinate high-volume interview scheduling and candidate pipelines. ● Build and maintain strong relationships with employers and job seekers. Required Qualifications: ● Minimum of 3 years’ experience in contact center or recruitment operations, with at least 1 year in a team lead or supervisory role. ● Strong leadership, coaching, and team management skills. ● Proven ability to manage workflows, priorities, and schedules. ● Excellent spoken and written English communication skills. ● Ability to work US night shift hours. ● Proficient in using multiple tools and systems to manage recruitment processes. ● Comfortable making multiple outbound calls for job coordination purposes. Preferred Qualifications: ● Experience in US-based RPO or high-volume recruitment. ● Familiarity with recruitment CRM or ATS tools. ● Experience in scaling teams or contributing to startup operations. ● Passion for coaching and enabling career growth. ● Strong background in customer support or sales with proven KPI achievement. ● Experience managing high-performing teams (10+ members) in fast-paced environments. ● Ability to influence outcomes through sales, persuasion, and problem-solving mindset.



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