Call Center Process Trainer
3 weeks ago
TASQ is looking for people (preferably with financial account trainer experience) to work on-site in Clark, Pampanga.Benefits: Quarterly performance bonus. Outstanding career development opportunities and fast-track career progression. Enjoy a fair work-life balance. HMO and life insurance for the employee and 2 dependents for free. Inside the Central Business District area. Great Place to Work certified. Other Key Requirements: Graduate of any 4-year course. At least 4 years of total BPO work experience with 2 years of experience as a trainer in the BPO/shared services industry.Those with financial trainer experience are highly preferred. Excellent oral and written communication. Amenable to working in shifting schedules in Clark. Amenable to work onsite General Responsibilities: 1. Training Needs Analysis: Ability to identify training needs accurately. Ability to extend follow-up support on the floor to sustain learning and improve performance. 2. Curriculum and Course Design: Demonstrates end-to-end understanding of course design methodologies. 3. Content Development: Demonstrates end-to-end understanding of content development and maintains appropriate methodology. 4. Course Delivery: Possesses effective delivery/training techniques and methods. 5. Research Methodology: Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance. 6. Partnering: Ability to work closely with various functions and stakeholders Ability to work closely with client teams effective cross-cultural communication 7. People Management: Building and leading cross-cultural teams Conflict management 8. Planning, organizing, and administrative skills: Admin: Attendance, Agent Evaluation, Training Feedback, Utilization Report, Scheduling, CS Domain, Reports, Coordination with TIG/Facilities Ability to schedule trainings while optimizing the resources available Ensures training plan and delivery is executed in a timely manner Able to increase efficiencies within processes and the team Required Skills: CS and Tech Domain: Training experience in effective communication, customer service, technical support, and culture Technology Functional Knowledge Basic working knowledge of word, excel and PPT to complete reporting and documentation efficiently and effectively High Impact Communication: Excellent oral and written communication skills Displays pleasant nature with a receptive attitude in order to reflect the true essence of customer service leadership by Example Analytical Ability: Examines data from multiple sources and integrates the data and inputs to determine and resolve key issues Arrives at multiple solutions/alternatives, keeping in mind the various stakeholders Profile Screening Criteria/Checks: Screening according to skills defined above: at least 3 years of training experience in soft skills and customer service.
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Call Center Account/Process Trainer
2 hours ago
Angeles, Philippines TASQ Staffing Solutions Full timeCall Center Account/Process Trainer (Clark, Pampanga) Job Openings Call Center Account/Process Trainer (Clark, Pampanga) About the job Account/Process Trainer (Clark) | Onsite Quarterly performance bonus. Outstanding career development opportunities and fast-track career progression. Enjoy a fair work‑life balance. HMO and life insurance for the employee...
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Call Center Trainer
3 hours ago
Angeles, Philippines TASQ Staffing Solutions Full timeAbout the job Call Center Trainer - Pampanga TASQ is Hiring: Account/Process Trainer (Clark) Immediate start | Initial interview conducted via phone Quarterly performance bonuses Opportunities for rapid career advancement Support for work-life balance Free HMO and Life Insurance coverage for the employee and two dependents Office located in the Central...
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Call Center Trainer
2 hours ago
Angeles, Philippines TASQ Staffing Solutions Full timeAbout the job Call Center Trainer - Pampanga (service desk) TASQ is Hiring: Account/Process Trainer (Clark) Immediate Start | Initial Interview via Phone Quarterly performance bonuses Accelerated career advancement opportunities Support for work-life balance Complimentary HMO and Life Insurance for the employee and two dependents Office situated in the...
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Call Center Agent
6 days ago
Angeles, Philippines Call Center Full timeWE'RE HIRING: Healthcare Account (Seasonal) SM Clark Pampanga | Virtual Process October Class Looking for a meaningful career in healthcare support? Now’s your chance to be part of a seasonal account where you can make a real difference—while earning a competitive package! We're looking for passionate individuals who can handle customer interactions...
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Call Center Process Trainer
3 weeks ago
Angeles, Philippines TASQ Staffing Solutions Full timeTASQ is looking for people (preferably with financial account trainer experience) to work on-site in Clark, Pampanga.Benefits: Quarterly performance bonus. Outstanding career development opportunities and fast-track career progression. Enjoy a fair work-life balance. HMO and life insurance for the employee and 2 dependents for free. Inside the Central...
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Call Center Trainer
3 weeks ago
Angeles, Philippines TASQ Staffing Solutions Full timeTASQ is Hiring: Account/Process Trainer (Clark) Immediate Start | Initial Interview via Phone Benefits: Quarterly performance bonuses Accelerated career advancement opportunities Support for work-life balance Complimentary HMO and Life Insurance for the employee and two dependents Office situated in the Central Business District Certified as a Great Place to...
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Call Center Trainer
3 weeks ago
Angeles, Philippines TASQ Staffing Solutions Full timeTASQ is Hiring: Account/Process Trainer (Clark) Immediate Start | Initial Interview via Phone Benefits: Quarterly performance bonuses Accelerated career advancement opportunities Support for work-life balance Complimentary HMO and Life Insurance for the employee and two dependents Office situated in the Central Business District Certified as a Great Place to...
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Call Center Account/Process Trainer
3 weeks ago
Angeles, Philippines TASQ Staffing Solutions Full timeAbout the job Account/Process Trainer (Clark) | Onsite Benefits:Quarterly performance bonus.Outstanding career development opportunities and fast-track career progression.Enjoy a fair work-life balance.HMO and life insurance for the employee and 2 dependents for free.Inside the Central Business District area.Great Place to Work certified. Responsibilities:...
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Call Center Account/Process Trainer
3 weeks ago
Angeles, Philippines TASQ Staffing Solutions Full timeAbout the job Account/Process Trainer (Clark) | Onsite Benefits: Quarterly performance bonus.Outstanding career development opportunities and fast-track career progression.Enjoy a fair work-life balance.HMO and life insurance for the employee and 2 dependents for free.Inside the Central Business District area.Great Place to Work certified. Responsibilities:...
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Product Trainer
2 hours ago
Angeles, Philippines Clark Outsourcing Full timeAbout the job Product Trainer (Healthcare) Work Set Up: On-site Schedule: 8:00 PM to 5:00 AM PH Time We are seeking a Product Trainer to design and deliver training programs, create instructional materials, and coach employees on procedures and performance. This role involves conducting sessions for new hires and experienced staff, monitoring daily...
