Call Center Account/Process Trainer

1 week ago


Angeles City, Philippines TASQ Staffing Solutions Full time

About the job Account/Process Trainer (Clark) | Onsite Benefits:Quarterly performance bonus.Outstanding career development opportunities and fast-track career progression.Enjoy a fair work-life balance.HMO and life insurance for the employee and 2 dependents for free.Inside the Central Business District area.Great Place to Work certified. Responsibilities: 1. Training Needs Analysis: Ability to identify training needs accurately.Ability to extend follow-up support on the floor to sustain learning and improve performance. 2. Curriculum and Course Design: Demonstrates end-to-end understanding of course design methodologies. 3. Content Development: Demonstrates end-to-end understanding of content development and maintains appropriate methodology. 4. Course Delivery: Possesses effective delivery/training techniques and methods. 5. Research Methodology: Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance. Requirements: Graduate of any 4-year course.At least 4 years of total BPO work experience with 2 years of experience as a trainer in the BPO/shared services industry.Preferably with a background or knowledge in tech support.Excellent oral and written communication.Amenable to working in shifting schedules in Clark.Amenable to work onsite



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