Account / Process Trainer
4 weeks ago
Qualifications:
- College Degree
- 2 to 3 years trainer experience in the BPO industry
- Prior trainer experience is strong preferred. Strong communication skills are a must
- SALARY GRID (CANDIDATE SALARY EXPECTATIONS MUST BE WITHIN THE BUDGET) 27k to 40k package
- With Service Desk background or with Financial background
- Amenable to work onsite & shifting schedule
Desired / Preferred Skills
1. Target oriented and self-motivated
2. Good sense of judgment and eye for detail
3. High energy levels
4. Applies logic and rationale to all situations
Must have skills:
1. CS and Tech Domain:
Training experience in effective communication, customer service, technical support,
and culture
2. Technology Functional Knowledge
Basic working knowledge of word, excel and PPT to complete reporting and
documentation efficiently and effectively
3. High Impact Communication:
Excellent oral and written communication skills
Displays pleasant nature with a receptive attitude in order to reflect the true essence of
Customer Service - Lead by Example
4. Analytical Ability:
Examines data from multiple sources and integrates the data and inputs to determine
and resolve key issues
Arrives at multiple solutions /alternatives, keeping in mind the various stake holders
5. Profile Screening Criteria /Checks:
Screening according to skills defined above – At least 3 years of training experience in
soft skills and customer service.
Key Requirements:
Graduate of any 4-year course.
Experience in managing a team or being an individual contributor.
At least 4 years total BPO work experience with 2 years of experience as a trainer in
BPO/shared services industry.
Preferably with background or knowledge in Tech Support.
Excellent oral and written communication.
Good problem-solving skills and ability to multitask.
Amenable to work in shifting schedule in Clark.
Amenable to work onsite
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