Account / Process Trainer

4 weeks ago

Angeles, Philippines Metacom Full time

Qualifications:
- College Degree
- 2 to 3 years trainer experience in the BPO industry
- Prior trainer experience is strong preferred. Strong communication skills are a must
- SALARY GRID (CANDIDATE SALARY EXPECTATIONS MUST BE WITHIN THE BUDGET) 27k to 40k package
- With Service Desk background or with Financial background
- Amenable to work onsite & shifting schedule

Desired / Preferred Skills
1. Target oriented and self-motivated
2. Good sense of judgment and eye for detail
3. High energy levels
4. Applies logic and rationale to all situations

Must have skills:
1. CS and Tech Domain:
 Training experience in effective communication, customer service, technical support,
and culture
2. Technology Functional Knowledge
 Basic working knowledge of word, excel and PPT to complete reporting and
documentation efficiently and effectively
3. High Impact Communication:
 Excellent oral and written communication skills
 Displays pleasant nature with a receptive attitude in order to reflect the true essence of
Customer Service - Lead by Example
4. Analytical Ability:
 Examines data from multiple sources and integrates the data and inputs to determine
and resolve key issues
 Arrives at multiple solutions /alternatives, keeping in mind the various stake holders
5. Profile Screening Criteria /Checks:
 Screening according to skills defined above – At least 3 years of training experience in
soft skills and customer service.

Key Requirements:
 Graduate of any 4-year course.
 Experience in managing a team or being an individual contributor.
 At least 4 years total BPO work experience with 2 years of experience as a trainer in
BPO/shared services industry.
 Preferably with background or knowledge in Tech Support.
 Excellent oral and written communication.
 Good problem-solving skills and ability to multitask.
 Amenable to work in shifting schedule in Clark.
 Amenable to work onsite

  • Account/Process Trainer

    4 weeks ago

    Angeles, Philippines Metacom Full time

    Job Description: We are seeking a passionate and experienced Account/Process Trainer to join our team in Clark. The trainer will be responsible for delivering high-quality training in communication, customer service, technical support, and cultural alignment. This role requires strong communication skills, analytical ability, and the drive to develop and...

  • Call Center Account/Process Trainer

    1 week ago

    Angeles City, Philippines TASQ Staffing Solutions Full time

    About the job Account/Process Trainer (Clark) | Onsite Benefits:Quarterly performance bonus.Outstanding career development opportunities and fast-track career progression.Enjoy a fair work-life balance.HMO and life insurance for the employee and 2 dependents for free.Inside the Central Business District area.Great Place to Work certified. Responsibilities:...

  • Account/Process Trainer

    1 week ago

    Angeles, Philippines TASQ Staffing Solutions Full time

    Account/Process Trainer Clark Pampanga Benefits: Quarterly performance bonus. Outstanding career development opportunities and fast-track career progression. Enjoy a fair work-life balance. HMO and life insurance for the employee and 2 dependents for free. Inside the Central Business District area. Great Place to Work certified. General Responsibilities: 1....

  • Account/Process Trainer

    1 week ago

    Angeles, Philippines TASQ Staffing Solutions Full time

    Account/Process Trainer Clark Pampanga Benefits: Quarterly performance bonus. Outstanding career development opportunities and fast-track career progression. Enjoy a fair work-life balance. HMO and life insurance for the employee and 2 dependents for free. Inside the Central Business District area. Great Place to Work certified. General Responsibilities: 1....

  • Account/Process Trainer

    1 week ago

    Angeles, Philippines TASQ Staffing Solutions Full time

    Account/Process Trainer Clark Pampanga Benefits: Quarterly performance bonus. Outstanding career development opportunities and fast-track career progression. Enjoy a fair work-life balance. HMO and life insurance for the employee and 2 dependents for free. Inside the Central Business District area. Great Place to Work certified. General Responsibilities: 1....

  • Call Center Account/Process Trainer

    1 week ago

    Angeles, Philippines TASQ Staffing Solutions Full time

    About the job Account/Process Trainer (Clark) | Onsite Benefits:Quarterly performance bonus.Outstanding career development opportunities and fast-track career progression.Enjoy a fair work-life balance.HMO and life insurance for the employee and 2 dependents for free.Inside the Central Business District area.Great Place to Work certified. Responsibilities:...

  • Call Center Account/Process Trainer

    1 week ago

    Angeles, Philippines TASQ Staffing Solutions Full time

    About the job Account/Process Trainer (Clark) | Onsite Benefits: Quarterly performance bonus.Outstanding career development opportunities and fast-track career progression.Enjoy a fair work-life balance.HMO and life insurance for the employee and 2 dependents for free.Inside the Central Business District area.Great Place to Work certified. Responsibilities:...

  • Call Center Account/Process Trainer

    5 days ago

    Angeles City, Central Luzon, Philippines TASQ Staffing Solutions Full time

    About the job Account/Process Trainer (Clark) | Onsite Benefits:Quarterly performance bonus.Outstanding career development opportunities and fast-track career progression.Enjoy a fair work-life balance.HMO and life insurance for the employee and 2 dependents for free.Inside the Central Business District area.Great Place to Work certified. Responsibilities:...

  • Account/Process Trainer

    4 weeks ago

    Angeles, Philippines TASQ Staffing Solutions Full time

    About the Position: Account/Process Trainer - Service Desk Financial (Clark) | Onsite Benefits: - Quarterly performance bonuses. - Excellent career development opportunities and fast-track progression. - Maintain a healthy work-life balance. - Free HMO and Life Insurance coverage for the employee and two dependents. - Located within the Central...

  • Account/Process Trainer

    3 days ago

    Angeles, Philippines TASQ Staffing Solutions Full time

    About the Position: Account/Process Trainer - Service Desk Financial (Clark) | Onsite Benefits: - Quarterly performance bonuses. - Excellent career development opportunities and fast-track progression. - Maintain a healthy work-life balance. - Free HMO and Life Insurance coverage for the employee and two dependents. - Located within the Central...