Account / Process Trainer

4 days ago

Angeles, Philippines Metacom Full time

Qualifications:
- College Degree
- 2 to 3 years trainer experience in the BPO industry
- Prior trainer experience is strong preferred. Strong communication skills are a must
- SALARY GRID (CANDIDATE SALARY EXPECTATIONS MUST BE WITHIN THE BUDGET) 27k to 40k package
- With Service Desk background or with Financial background
- Amenable to work onsite & shifting schedule

Desired / Preferred Skills
1. Target oriented and self-motivated
2. Good sense of judgment and eye for detail
3. High energy levels
4. Applies logic and rationale to all situations

Must have skills:
1. CS and Tech Domain:
 Training experience in effective communication, customer service, technical support,
and culture
2. Technology Functional Knowledge
 Basic working knowledge of word, excel and PPT to complete reporting and
documentation efficiently and effectively
3. High Impact Communication:
 Excellent oral and written communication skills
 Displays pleasant nature with a receptive attitude in order to reflect the true essence of
Customer Service - Lead by Example
4. Analytical Ability:
 Examines data from multiple sources and integrates the data and inputs to determine
and resolve key issues
 Arrives at multiple solutions /alternatives, keeping in mind the various stake holders
5. Profile Screening Criteria /Checks:
 Screening according to skills defined above – At least 3 years of training experience in
soft skills and customer service.

Key Requirements:
 Graduate of any 4-year course.
 Experience in managing a team or being an individual contributor.
 At least 4 years total BPO work experience with 2 years of experience as a trainer in
BPO/shared services industry.
 Preferably with background or knowledge in Tech Support.
 Excellent oral and written communication.
 Good problem-solving skills and ability to multitask.
 Amenable to work in shifting schedule in Clark.
 Amenable to work onsite

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