Customer Service Representative – Chat Support

5 hours ago

Quezon City, Philippines Stark Asia Solutions Inc. Full time

We are hiring Customer Service Representatives (CSR) for our Chat Support Team in the Shipping and Logistics industry. This is a pure non-voice role , perfect for individuals with strong written communication skills who are eager to start a rewarding career in a fast-paced, growing industry.

  • Handle customer inquiries and concerns via live chat, focusing on shipping and logistics services.
  • Assist customers with order tracking, delivery updates, shipping concerns, and general inquiries.
  • Ensure customer satisfaction by providing accurate information and resolving issues promptly.
  • Maintain detailed records of customer interactions using internal systems.
  • Collaborate with internal departments for smooth coordination and customer resolution.
  • Stay up-to-date with company services, shipping protocols, and process changes.
  • College Graduate (courses in Finance and Accounting, Entrepreneurship, or Marketing are a plus )
  • No BPO experience required – Fresh graduates are welcome to apply
  • Excellent written communication and comprehension skills in English.
  • Detail-oriented, organized, and able to multitask in a high-volume environment.
  • Tech-savvy and comfortable navigating customer service platforms and tools.
  • Willing to work onsite in Bridgetown, Libis, Quezon City
  • Can start ASAP
Perks and Benefits:
  • Basic salary up to PHP 18,000
  • Additional PHP 2,000 non-taxable allowance
  • Day 1 HMO coverage with 2 dependents
  • Immediate hiring – start ASAP
  • 100% Pure Non-Voice Role
Why Join Us?

Start your career in a dynamic and supportive environment where your growth matters. Whether you're a fresh graduate or exploring a new industry, this is your chance to gain valuable experience in customer support for the shipping and logistics sector.

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