Chat Support Representative

2 days ago

Antipolo City, Calabarzon, Philippines INTERCON MANPOWER SERVICES Full time ₱312,000 per year

Location: Onsite (Bridgetowne IPI)

Salary: Up to 26,000 PHP monthly salary package + Benefits & Bonuses

Virtual Hiring Process: No need to visit the office for interviews


About Us:

Bridgetowne IPI is a dynamic and rapidly growing company focused on providing exceptional customer service. We are seeking Chat Support Representatives to join our team If you are passionate about helping customers, have a knack for sales, and are eager to grow in a fast-paced environment, this role is for you.


Job Description:

As a Chat Support Representative, you will engage with customers through online chat, assisting them with product inquiries, resolving issues, and guiding them through the sales process. Your goal will be to provide top-notch customer support while promoting our services and products.


Responsibilities:

  • Respond to customer inquiries via chat in a timely and professional manner.
  • Assist customers with product information, troubleshooting, and issue resolution.
  • Handle sales inquiries, upsell, and meet sales targets.
  • Maintain accurate records of customer interactions and transactions.
  • Escalate complex issues to the appropriate department or senior support team.
  • Ensure high levels of customer satisfaction with every interaction.
  • Work towards meeting daily and monthly performance metrics.

Requirements:

  • At least 6 months of BPO experience (preferably in a sales account).
  • High School Graduate (Old Curriculum), College Level, or Bachelor's Degree.
  • Strong communication skills, both written and verbal.
  • Ability to multi-task and thrive in a fast-paced environment.
  • Sales-oriented with a passion for customer service.
  • Must have the ability to work onsite at Bridgetowne IPI.
  • Must have flexibility in working hours, including nights, weekends, and holidays.

Benefits:

  • Up to 26,000 PHP salary plus performance-based bonuses.
  • Health and wellness benefits.
  • Paid time off (sick leave, vacation days).
  • Career growth opportunities through ongoing training.
  • Fun and supportive team environment.

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