Customer Service Representative for Financial
2 weeks ago
Overview
We are looking for enthusiastic, customer-focused individuals to join our growing BPO team. As a Customer Service Representative, you will be the first point of contact for clients, helping to resolve issues, provide product or service information, and ensure a positive customer experience.
Key Responsibilities- Handle inbound and/or outbound customer calls, emails, or chats professionally and efficiently
- Provide accurate, valid, and complete information by using the right tools and resources
- Resolve customer complaints, follow up to ensure resolution
- Maintain strong customer relationships by providing exceptional service
- Document all customer interactions in the CRM system
- Meet or exceed individual and team performance targets
- Good communication skills (both verbal and written)
- Willing to work onsite
- Willing to work on a shifting schedule (including weekends/holidays if needed)
- High School / Senior High School graduate (depending on the account)
- Paid training
- Competitive salary and incentives
- Career growth and promotion opportunities
- A fun and supportive team environment
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