Customer Success

1 week ago

Taguig, Philippines Globe Telecom Full time

Responsibilities Owns the end-to-end customer experience for International’s Outbound businesses, developing processes, policies and new experiences that elevate the way we care for the customer Champions and orchestrates cross-functional process transformation initiatives to achieve roaming reliability (ie. issue resolution, customer handling and recovery) in collaboration with teams such as but not limited to Network, IT, Product, and Customer Experience Management Drives active roamer retention by leading the development and implementation of effective win-back programs & pursuing resolution of critical, persistent issues Takes ownership of NPS improvement - formulating actionable insights and initiatives through rigorous monitoring and analysis of VOCs, RCAs and KQIs Identifies opportunities for process optimization and efficiency gains in partnership with support groups Delivers consistent quality output across all channels and touchpoints (Help & Support Tools & Channels: KMS, Cascades, FAQs, FBM, IVR, Stores) KPIs Financial (Total GSR, Total NSR) Best-in-Class Experience Worldwide and Positive NPS, Vector, VOCs Increase operational effectiveness Lift in Active Roamer Retention Issue Mitigation/ Resolution Rate Top 3-5 Deliverables Achieve business goals across the board: deliver GSR growth and active roamer retention Improve NPS Future proof International business through process improvements Win-Back programs Equal Opportunity Employer Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants. Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us. #J-18808-Ljbffr

  • Customer Success

    1 week ago

    Taguig, National Capital Region, Philippines Finstro Full time ₱900,000 - ₱1,200,000 per year

    About the jobFinstro has been solving financial challenges within B2B Trade finance since 2012 and served global businesses with over $1 billion in Trade Payments.Finstro provides a complete cashflow management platform, enabling customer and supplier payments and providing innovative credit-based solutions to help businesses grow.We are the solution to pay...

  • CUSTOMER SUCCESS LEAD

    2 weeks ago

    Taguig, National Capital Region, Philippines Bria Homes, Inc Full time ₱96,000 - ₱240,000 per year

    You will lead a team of Customer Success Managers (CSMs), ensuring our clients achieve measurable value from our solutions while fostering renewals, growth, and advocacy.Key ResponsibilitiesLead and mentor the Customer Success team to deliver measurable outcomes for our customersPartner with Sales and Engineering teams to drive customer retention, adoption,...

  • Customer Success Lead

    16 hours ago

    Taguig, National Capital Region, Philippines Bria Homes, Inc Full time ₱1,800,000 - ₱2,760,000 per year

    Lead and mentor the Customer Success team to deliver measurable outcomes for our customersPartner with Sales and Engineering teams to drive customer retention, adoption, and expansion opportunitiesDevelop playbooks and success plans leveraging Microsoft Dynamics 365 Customer Success, Copilot, and TeamsUse Copilot to generate insights on customer health,...

  • Manager of Customer Success

    16 hours ago

    Taguig, National Capital Region, Philippines culture cube Full time ₱80,000 - ₱120,000 per year

    SafetyCulture is an Australian-based, international tech scale-up. We create SaaS solutions that empower front line workers to drive operational excellence and take ownership of their safety and wellbeing.The SC app was launched in 2012 to solve a global problem. Reduce workplace injuries and help frontline workers get home safely to their families. Fast...

  • Director of Customer Success

    6 days ago

    Taguig, National Capital Region, Philippines Evismart Full time ₱2,000,000 - ₱2,500,000 per year

    Director of Customer Success  On-site | BGC, Taguig – Manila OfficeAbout Nimbyx / EviSmart Nimbyx and EviSmart are redefining what's possible in digital dentistry. Through AI-powered workflow automation and CAD design outsourcing, we help dental labs and clinicians in over 26 countries deliver smarter, faster, and better care. Our success is built on...

  • Director of Customer Success

    6 days ago

    Taguig, National Capital Region, Philippines Evismart Full time ₱2,000,000 - ₱2,500,000 per year

    Director of Customer SuccessOn-site | BGC, Taguig – Manila OfficeAbout Nimbyx / EviSmartNimbyx and EviSmart are redefining what's possible in digital dentistry. Through AI-powered workflow automation and CAD design outsourcing, we help dental labs and clinicians in over 26 countries deliver smarter, faster, and better care.Our success is built on one...

  • Customer Success Advisor

    1 week ago

    Taguig, National Capital Region, Philippines MagentIQ Full time ₱1,200,000 - ₱2,400,000 per year

    About Our ClientOur client is a fast-growing SaaS company transforming how Managed Service Providers (MSPs) and Technology Service Providers operate. Their robotic process automation (RPA) platform automates back-office tasks across PSA, RMM, billing, and support systems—freeing teams to focus on strategic growth.To support this evolution, they are...

  • Manager, Customer Success

    4 days ago

    Taguig, National Capital Region, Philippines KMC Solutions Full time ₱1,200,000 - ₱3,600,000 per year

    Make your next big career move by applying as KMC Solutions' next MANAGER, CUSTOMER SUCCESSPayscale gives employers and employees confidence to know the what and why behind pay. With our leading data, technology, and experience we make it easier for you to connect compensation to goals.As the industry leader in compensation management, Payscale is on a...

  • Customer Success Manager

    1 week ago

    Taguig, Philippines 917Ventures Full time

    Description Serve as the main point of contact for assigned clients, fostering strong relationships and understanding their business objectives. Proactively engage with clients to understand their needs, challenges, and goals, and provide solutions to maximize their success with our products/services. Onboard new clients, ensuring a smooth implementation...

  • Customer Success Specialist

    15 hours ago

    Taguig, National Capital Region, Philippines Manpower Outsourcing Services, Inc. Full time ₱800,000 - ₱1,200,000 per year

    Qualifications:Good English proficiency.Familiar with Public Cloud Services2-5 years of relevant job experienceStrong communication and expression skills, able to communicate customer in technical or solution workshop .Strong sense of responsibility and customer success orientation, commitment to customer success with a proactive approach to coordination and...