Customer Success Manager
4 weeks ago
Description Serve as the main point of contact for assigned clients, fostering strong relationships and understanding their business objectives. Proactively engage with clients to understand their needs, challenges, and goals, and provide solutions to maximize their success with our products/services. Onboard new clients, ensuring a smooth implementation process and providing training and support as needed. Develop and execute strategic account plans to drive adoption, retention, and expansion within existing accounts. Meet and/ or exceed quarterly and annual revenue targets with efforts on upselling and cross-selling to clients. Collaborate cross-functionally with enterprise, marketing, governance, product, and tech teams to ensure a seamless customer experience and resolution of any issues or concerns. Conduct regular check-ins and business reviews with clients to review progress, gather feedback, and identify opportunities for growth. Stay informed about industry trends, best practices, and competitor offerings to provide insights and recommendations to clients. Requirements Bachelor's degree in business, marketing, communications, or related field. At least 4-5 years of experience in a customer-facing role, preferably in customer success, account management, or sales. Has a proven track record of building strong client relationships and driving customer satisfaction and retention. Excellent communication and interpersonal skills, with the ability to effectively interact with clients of varying levels of seniority. Strong problem-solving skills and the ability to think strategically to identify and address client needs. Team player with an outstanding ability to collaborate, understand, and empathize with others. Proven ability to manage multiple priorities and thrive in a fast-paced environment. Experience working with hubspot software and/or other customer success tools is a plus. #J-18808-Ljbffr
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Manager of Customer Success
2 weeks ago
Taguig, Philippines black.ai Full timeSafetyCulture is an Australian-based, international tech scale-up. We create SaaS solutions that empower front line workers to drive operational excellence and take ownership of their safety and wellbeing. The SC app was launched in 2012 to solve a global problem. Reduce workplace injuries and help frontline workers get home safely to their families. Fast...
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Customer Success Manager
2 days ago
Taguig, Philippines pharosIQ Full timeCustomer Success Manager pharosIQ Taguig, National Capital Region, Philippines About the Company pharos IQ, a global leader in "intent-to-purchase" lead generation, provides insights and demand for B2B sales and marketing success. Leveraging over 40 years of expertise, pharos IQ turns intelligence into impactful engagements for efficient global revenue...
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Customer Success Manager
4 weeks ago
Taguig, Philippines TRSS Full timeOverview Customer Success Manager - AEM The role focuses on post-sales support activities for TR Legal (Philippines) software products, ensuring successful implementation, driving customer satisfaction, and delivering positive business outcomes by working with customers, partners, and internal stakeholders. Responsibilities The Customer Success Manager will...
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Customer Success Manager
1 week ago
Taguig, National Capital Region, Philippines pharosIQ Full time ₱1,500,000 - ₱3,000,000 per yearAbout the Company: pharos IQ, a global leader in "intent-to-purchase" lead generation, provides insights and demand for B2B sales and marketing success. Leveraging over 40 years of expertise, pharos IQ turns intelligence into impactful engagements for efficient global revenue growth. Powered by first-party data, it connects vendors with buyers, transforming...
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Customer Success Team Manager
2 days ago
Taguig, Philippines Sutherland Full timeCompany Description The Customer Success Supervisor will lead a team of customer success representatives who are responsible for delivering a world-class customer experience to clients. The supervisor will manage the day-to-day operations of the team, develop, and implement strategies to improve customer satisfaction and retention rates and ensure the team...
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Customer Success Team Manager
3 weeks ago
Taguig, Philippines Sutherland Global Full timeOverview The Customer Success Supervisor will lead a team of customer success representatives who are responsible for delivering a world-class customer experience to clients. The supervisor will manage the day-to-day operations of the team, develop, and implement strategies to improve customer satisfaction and retention rates and ensure the team is meeting...
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Customer Success Manager
3 weeks ago
Taguig, Philippines Thomson Reuters Full timeCustomer Success Manager - AEM About the role: Job Summary: The Customer Success Manager will be responsible for all post-sales support activities related to software products sold by TR Legal (Philippines). This role involves working closely with customers, partners and internal stakeholders to ensure successful implementation of our solutions, drive...
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Manager, Customer Success Management
3 weeks ago
Taguig, Philippines TRSS Full timeManager, Customer Success Management - AEM About the Role Responsibility for providing leadership and team management for the CSM team supporting low-mid market customers across the AEM region Manage the delivery of the customer service experience, drive customer retention, identify growth potential and enhance Thomson Reuters brand values Accountabilities...
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Manager, Customer Success Management
3 weeks ago
Taguig, Philippines Thomson Reuters Full timeManager, Customer Success Management - AEM About the Role: Responsibility for providing leadership and team management for the CSM team supporting low-mid market customers across the AEM region Manage the delivery of the customer service experience, drive customer retention, identify growth potential and enhance Thomson Reuters brand values Accountabilities:...
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Senior Customer Success Manager
1 week ago
Taguig, National Capital Region, Philippines Execo Group Inc. Full time ₱1,500,000 - ₱3,500,000 per yearYou've mastered the art of customer success. You can lead a Quarterly Business Review with executive presence, de-escalate a critical issue, and coach a Customer Success Manager (CSM) to greatness. But you know there's a difference between just managing accounts and truly architecting strategic partnerships.What if you had the opportunity to not just lead a...
