Partner Workforce Manager

Overview At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Drives vendor performance, cost efficiency, and capacity planning to meet business and operational objectives. Responsibilities Oversees the performance, governance, and strategic relationships of external business process outsourcing (BPO) and manpower partners to ensure alignment with contractual obligations, service standards, and organizational goals. Manages vendor contracts, governance frameworks, and performance metrics to drive operational excellence, service quality, and cost efficiency. Forecasts workload and resource requirements using historical and real-time data to ensure optimal staffing across vendors and internal teams. Develops and manages efficient schedules and capacity plans, adjusting in real time to meet service level and productivity targets. Analyzes operational and vendor performance data to identify trends, opportunities, and improvement initiatives. Implements and optimizes workforce management tools and processes to enhance forecasting accuracy, efficiency, and scalability. Monitors market trends and benchmarks vendor costs and performance to support strategic sourcing and continuous improvement. Requirements At least 5 years of experience in Operations, Strategy and/or Business Intelligence role. Background in BPO / Telco/Tech/Finance. Experience in fast-paced or high-volume industry is preferred. Expertise in performance management and KPI governance. Proficiency in analytics methods and tools. Strong communication and writing skills for interacting with Leadership, customers, vendors, and internal stakeholders. Bachelor's Degree in any related field. Equal Opportunity and Company Information Equal Opportunity Employer Globe’s hiring process promotes equal opportunity to applicants. Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants. Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us. Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle. We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices. We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most. Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and Best Employer in the Telco category by Stevie’s New York. Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region. We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers. Purpose In everything we do, we treat people right to create a Globe of Good. Vision We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired. Mission We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life. #J-18808-Ljbffr