Partner Training Expert

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Drives adoption of processes, systems, and best practices across all users by designing, developing, and delivering training programs. Responsibilities Drives operational excellence by designing, developing, and delivering training programs to ensure consistent adoption of processes, systems, and best practices for agents and internal users (e.x., Account Managers). Develops and maintains training materials, user guides, and knowledge resources to support learning continuity. Facilitates engaging training sessions across various stakeholder groups. Assesses training effectiveness and competency achievement using evaluations, feedback, and performance metrics. Identifies skill gaps and training needs through analysis, consultations, and competency assessments. Collaborates with internal teams, external consultants, and vendor partners to ensure training programs are aligned with L&D frameworks and business objectives. Supports implementation of People Development Plans and other learning initiatives for internal clients. Applies coaching techniques to reinforce learning and drive performance improvement. Manages multiple L&D projects, ensuring timely and quality delivery of initiatives. Requirements At least 3 years of experience in learning & development, training design, or analytics-focused training roles. Experience in creating and delivering training programs for diverse audiences, including BPO agents and internal account managers. Exposure to workforce, operational, or performance analytics is a plus. Strong communication and writing skills for interacting with customers, vendors, and stakeholders. Bachelor’s degree in Human Resources, Education, Business Administration, Organizational Development, or a related field. Experience in fast paced / high volume industry is preferred. Bachelor\'s Degree in any related field. Equal Opportunity Employer Globe’s hiring process promotes equal opportunity to applicants. Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants. Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us. Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle. We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers\' growing preference for multimedia platforms across multiple screens and devices. We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most. Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and Best Employer in the Telco category by Stevie’s New York. Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region. We are also a member of Bridge Alliance, Asia Pacific\'s leading mobile alliance of 36 mobile carriers. Purpose In everything we do, we treat people right to create a Globe of Good. Vision We see a Philippines where families\' dreams come true, businesses flourish, and the nation is admired. Mission We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life. #J-18808-Ljbffr