Customer Service Supervisor

1 week ago

Quezon City, Philippines MicroSourcing Full time

Overview

Join to apply for the Customer Service Supervisor role at MicroSourcing .

Position: Customer Service Consultant (Supervisory)

Location: 1880 Bldg., Eastwood, Quezon City

Work setup & shift: Onsite | Day shift

Responsibilities
  • Lead and supervise BPO agents to achieve performance targets
  • Provide coaching, guidance, and support to ensure individual and team success
  • Monitor daily operations to ensure service delivery standards are met
  • Handle escalated customer concerns and resolve issues effectively
  • Collaborate with stakeholders to identify process improvements and enhance service delivery
  • Prepare performance reports and communicate results to management
What You Need Non-negotiables (Supervisory)
  • Minimum 3 years’ experience in BPO agent supervision
  • Proven ability to lead, motivate, and develop high-performing teams
  • Strong communication and conflict resolution skills
  • Excellent attention to detail and organizational skills
Preferred skills/expertise
  • Fleet operations or logistics experience
  • Inbound sales channel experience
  • Strong relationship management and stakeholder engagement skills
About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU: MicroSourcing believes that our company’s strength lies in our people’s diversity and talent. We foster an inclusive culture and celebrate every individual’s unique authentic self.

For more information, visit

Seniorities & Employment
  • Seniority level – Mid-Senior level
  • Employment type – Full-time
  • Job function – Customer Service
  • Industries – Outsourcing and Offshoring Consulting

Terms & conditions apply

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