Field Service Supervisor

4 weeks ago

Quezon City, Philippines United Asia Automotive Group Incorporated Full time

Overview

Are you a talented individual ready to join an awesome team in the Automotive industry?

Be our next Field Service Supervisor

This position actively leads field teams, manages customer service delivery, and ensures quality and efficiency in on-site installations, repairs, and maintenance operations.

Responsibilities
  • Team Management: Lead, mentor, and supervise a team of automotive professionals, including technicians, service representatives, and administrative staff. Set clear performance expectations, provide regular feedback, and facilitate professional development opportunities for team members.
  • Operational Oversight: Monitor and manage automotive service centers, dealerships, or retail outlets nationwide. Ensure adherence to company policies, procedures, and safety standards. Optimize workflow processes to enhance operational efficiency and customer service.
  • Sales and Customer Service: Collaborate with the sales team to develop and execute strategies to increase automotive sales and achieve revenue targets. Oversee customer interactions to ensure high levels of customer satisfaction and resolve escalated issues as needed.
  • Inventory Management: Coordinate with the inventory management team to ensure adequate stock levels of vehicles, parts, and accessories. Analyze inventory data and make recommendations for replenishment and adjustments.
  • Performance Analysis: Collect and analyze data related to workshop sales, customer feedback, service quality, and operational efficiency. Identify trends, opportunities, and areas for improvement, and develop action plans accordingly.
  • Relationship Building: Cultivate relationships with key stakeholders, such as dealer principals, suppliers, manufacturers, vendors, and regulatory bodies. Collaborate with other field managers and corporate teams to share best practices and align strategies.
  • Budgeting and Financial Management: Assist in developing and managing budgets for the region, monitoring expenses, and ensuring financial goals are met. Implement cost-effective strategies to optimize resource allocation.
  • Reporting: Prepare and present regular reports to senior management, highlighting key performance indicators, achievements, and challenges.
Qualifications
  • A college graduate of a 4-year course in Business Administration, Automotive Management, or a related field. A Master's degree may be preferred.
  • In a Field Service Supervisor role for at least 3-5 years .
  • Able to understand automotive sales, service, and operations .
  • Familiar with relevant software tools for data analysis and reporting; computer literate .
  • Proficient in leadership and team management skills as well as communication and interpersonal abilities.
  • Able to drive with a driver's license .
  • Excellent in organizing records of all sales transactions and related documentation.
  • Able to interpret data and make informed decisions: analytical mindset .
  • Able to handle challenging situations effectively: problem-solving skills .
Working pattern and location
  • Join Date: September 2025
  • Employment Type: Full-time Employee
  • Work Location: On-site
  • Working Hours: 45 hours, 5 days per week (7:30 AM to 5:30 PM)
  • Workdays: Monday - Friday
  • Location: Lot 24 Blk 11 CommonwealthBrgy. Holy Spirit Quezon City, Chery Showroom
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