Salesforce Administrator

Join to apply for the Salesforce Administrator role at Ylopo About Us Ylopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to real estate agents across the country. Why work for Ylopo? a commitment to personal development guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts team building events, team lunches / happy hours, and other company wide events a supportive, caring environment dedicated to continuous learning and growth Role Overview We are looking for an experienced, well-rounded Salesforce Admin to work alongside our US Sr. Salesforce Administrator, full-time in graveyard shift. Must be organized, strong communicator with keen attention to detail. System Requirements Processor should be 2 ghz and above, Intel core 5/7 or equal is highly required MUST have the latest Operating System Windows 11 64bit Mac Ventura / Sonoma 16GB with 100GB Free disk space MUST have a back-up Computer with the same specs as the main device A Headset with noise cancelling feature is a must 20 mbps minimum wired connection for main ISP Back up internet is a must (pocket wifi, prepaid wifi etc. but strictly no USB Sticks allowed) Back up power source Responsibilities Providing daily support and administration of Salesforce, users and processes through incident management tool including user licenses assignments, bulk data updates, quick fixes Gathering, documenting, and analyzing business requirements Developing high level and detailed design documentation Handling a variety of Salesforce End User support and enhancement requests that vary drastically from new access to sophisticated system issues requiring deeper investigation Analyzing root cause of incidents reported by end users and designing solutions that operates efficiently, minimizes or eliminates support effort to allow for more valuable enhancements and functionality work Performing systems monitoring and health checks and release updates Documenting and prioritizing numerous tasks, projects, and training Handling and recording all work items in Jira and related systems including configuration changes Monitoring, implementing, and improving data quality and integrity Understanding, maintaining, and updating system interface requirements Opening, monitoring, and raising system issues to Salesforce or collaborating with team for solutions Tracking and communicating system changes, enhancements, issues, and status to users Identifying the best solutions with preference to maximizing out of the box functionality and configuration over custom development where possible Performing quality Salesforce development when needed, that operates efficiently with little to no increase in support efforts Qualifications Minimum of 2 yrs Salesforce administration experience Certified Salesforce Advanced Administrator Extensive experience executing Salesforce setup administration and enhancements Advanced experience with Salesforce including omni-channel and live chat All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, organization wide defaults, sharing rules, flows, workflows, role hierarchy, communities Able to apply the out-of-the-box function to provide solutions for flow, reporting, and enhanced solutions Solid background with customer service support, handling/managing tickets Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures requiring minimal supervision Excellent oral and written communication skills Ability to handle and prioritize multiple critical projects with high attention to detail Driven, proactive, and has a sense of urgency Demonstrate ability to analyze complex data and communicate complex technical analysis to technical and non-technical audiences Experience with Service Cloud Experience with Pardot (Account Engagement) Experience with Salesforce apps and related integration (such as Zoom, DocuSign, RingDNA, Chilipiper, DLRS, etc.) Experience with Hubspot a plus Understanding of US Real Estate is a plus EEO Statement Ylopo is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. We are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. To learn more about this commitment, visit: Ylopo reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity. #J-18808-Ljbffr