Salesforce Administrator

Arbour Group is looking for a full-time Salesforce Administrator to join their client's organization- one of the leading organizations in the USA providing exterior and interior signage, graphics, and maintenance services, with a network of award-winning installation partners.

The Salesforce Administrator will play a crucial role in optimizing and maintaining the company's Salesforce platform to support our business processes and drive efficiency. The position will be responsible for the day-to-day administration, configuration, and user support of our Salesforce environment, ensuring its stability, security, and scalability. The ideal candidate possesses a strong understanding of the Salesforce platform, excellent problem-solving abilities, and a commitment to providing exceptional support to our internal stakeholders. This position will also collaborate closely with various departments to understand their needs and translate them into effective Salesforce solutions. This is an exciting opportunity to make a significant impact on our organization's success by leveraging the power of Salesforce.  

Main Tasks:

• Support new and existing Salesforce user base with questions and issues
• Work with internal customers to gather requirements and implement configuration change including definition of workflow and approval processes and custom object implementation
• Design, develop and test reports and dashboards
• Document system configuration and administrative processes
• Drive technology, business and Salesforce adoption best practices
• Coordinate ongoing prioritization, shaping & delivery of Salesforce solutions
• Provide first-level technical support for desktops, laptops, printers, and mobile devices.
• Troubleshoot hardware and software issues, escalating when necessary.
• Install, configure, and maintain operating systems and applications.
• Assist with basic networking tasks (LAN, Wi-Fi, IP addressing, cabling, router/switch setup).
• Ensure proper maintenance of IT equipment (patches, updates, antivirus checks).
• Support users with password resets, email setup, and access issues.
• Maintain IT inventory and update documentation of IT assets.
• Assist in setting up new user accounts and workstations.
• Provide basic guidance to staff on using IT tools securely and effectively.

Minimum Qualifications:

• Must be a resident of the Philippines
• Willing to work onsite in Cebu, following US time zone
• Experience in handling multi-vendor environment
• Salesforce Administrator Certification (201) is required.
• The following Salesforce certifications are preferred, but not required:
  • Advanced Administrator Certification (301)
  • Platform Developer 1
  • Platform Developer 2
  • Sales Cloud Consultant
  • Community Cloud Consultant
  • Service Cloud Consultant
• Basic knowledge of computer hardware, operating systems (Windows/Mac), and software applications.
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi)
• Strong problem-solving and troubleshooting skills.
• Good communication and customer service abilities.

What's on Offer?

• Work in a company with a solid track record of performance
• Have a competitive salary offer and employment benefits 
• Have the opportunity to work with a diverse team and collaborate with different industry experts and SMEs internationally

Don't miss this amazing opportunity to work with a dynamic team of professionals while developing your career in a multinational organization. Apply Now

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin, ancestry, sex, age, handicap or disability, marital status, sexual orientation, gender identity or expression, pregnancy or pregnancy-related condition, genetic information, veteran status, immigration or citizenship status, military obligations, status as a domestic violence victim or a victim of sexual assault or stalking, participation in discrimination complaint-related activities, or any other status protected under applicable federal, state or local law.