Sales Trainer

4 weeks ago

Metro Manila Philippines Cloudstaff Full time

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We are currently on the lookout for a Sales Trainer to join our team at Cloudstaff.

Work Arrangement : Work from Office

Schedule : Night shift

About the Role

The Sales Trainer will design and deliver engaging training modules that equip our sales agents to excel at selling the clients telephone solution. You’ll aid with onboarding new hires, provide ongoing skill development, and ensure the team is confident in both product knowledge and sales process. The role is part trainer and part call quality analyst.

Key Responsibilities:

  • Design and deliver new hire onboarding and ongoing training programs focused on UCaaS sales.
  • Develop engaging content such as presentations, playbooks, role-play exercises, and video modules.
  • Partner with Pioneer Team Lead to coach agents on sales skills including prospecting, discovery, objection handling, and closing.
  • Assess training effectiveness through performance metrics and feedback, refining programs as needed.
  • Facilitate training sessions in-person and virtually with strong presence and interactivity.
  • Maintain training documentation, certification paths, and enablement resources.
  • Monitor, score, and calibrate with the client on call monitoring feedback.
  • Provide insights into customer feedback and market trends to support ongoing business development.

Qualification and requirements:

  • Bachelor’s degree in Business, Marketing, Communications, or related field.
  • 3–5 years of experience in sales training, enablement, or L&D with a focus on technology sales including call quality scoring and management.
  • Proven ability to design and deliver engaging, interactive training content.
  • Strong understanding of UCaaS, SaaS, or telecom sales cycles.
  • Excellent facilitation skills, with the ability to engage audiences virtually and in person.
  • Ability to analyze call quality data and translate insights into actionable strategies.
  • Hands-on approach to problem-solving, with a willingness to dive into deals when needed.
  • Highly motivated, results-driven, and adaptable to a dynamic work environment.
  • Willingness and ability to work onsite during US hours (night shift, PH time).

What We Offer:

  • Comprehensive health and life insurance.
  • Flexible leave credits.
  • Endless opportunities for career advancement.
  • Exclusive ATM inside the office for employee's convenience.
  • Annual Performance Review with Salary Increase.
  • Company-provided PC/Laptop and fiber internet connection.
  • Weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays
  • Top notch workplace with first class VIP lounge and game rooms.
  • Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance.
  • International career growth and connections.
  • Unlimited cash incentives for hired referrals.
  • Mental Wellness Employee Assistance program.
  • In-house psychiatrist available to support employees' well-being.
  • Employee Share Units program.
  • Cloudstaff Dream Points.
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