
Sr. IT Service Desk Analyst
3 weeks ago
Job Responsibilities
- Supports the operation of ticket dispatching and chat support
- Supervises IT Service Management Assistants
- Management and Administration of ManageEngine Service Desk
- Handles all projects/enhancement of other service desk (Support Service Desk)
- Handles different tasks related to IT governance and compliance
- Bachelors degree holder in IT, Information Systems, Computer Science, Computer Engineering or related courses
- Knowledgeable in ManageEngine Service Desk Plus
- With knowledge in key technologies (e.g. Microsoft 365)
- Preferably knowledgeable in any ticketing system (ManageEngine, Service Now) platform
- Preferably ITIL certified
- Preferably Certified Business Analysis Professional (CBAP)
- Willing to regularly report at the Makati Office
- Full-time
- Information Technology
- Technology, Information and Internet
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Sr. IT Service Desk Analyst
3 weeks ago
Makati, Philippines HRTX Full timeJob Responsibilities Supports the operation of ticket dispatching and chat support Supervises IT Service Management Assistants Management and Administration of ManageEngine Service Desk Handles all projects/enhancement of other service desk (Support Service Desk) Handles different tasks related to IT governance and compliance Qualifications ...
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